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Work experience

Sep 2009Present

Director Alliences

SkyTeam Airline Alliance Management

Education

Sep 1984Jun 1986

MBA

University of Minnesota

Services

Aviation, Flying, Management, Business Administration

Summary

Before Michael Chock rose to the position of Director of Alliances in the field of airline alliance management, he graduated from the University of San Francisco with a Bachelor of Arts degree. He then moved on to pursue a postgraduate degree at the University of Minnesota’s Carlson School of Management. There, he graduated with a Master’s degree in Business Administration, a qualification that would serve Michael Chock well over the coming decades. In his role at Delta Air Lines, Inc., overseeing the SkyTeam Alliance, Michael Chock integrated China Eastern and China Airlines into the fold of SkyTeam, fulfilling one of SkyTeam’s core Asian objectives. As a leader at SkyTeam, Michael Chock remains responsible for a variety of essential duties in the maintenance of the alliance. For example, he is responsible for the initiation of potential new members, as well as ensuring that they follow all guidelines and adhere to SkyTeam’s 100 membership requirements, a document he himself was charged with revising. Michael Chock began his career in the field of commercial aviation as a Lead Flight Attendant with Northwest Airlines, where he managed over a dozen flight attendants on international routes. Subsequently, he moved up to become an Administrative Supervisor, in which position he investigated passenger complaints, oversaw leave requests, and performed flight attendant performance reviews, and provided emotional and professional support to his staff. He also was known for change management during the merger between Delta and Northwest. Michael Chock has had experience in the aviation industry from the ground floor up, and has used that knowledge to assist him in his manifold duties. Michael Chock has received a number of awards in the course of his duties, including the Team Leadership Award for SkyTeam Implementation, which he received for his work on the SkyTeam Global Alliance Brand, and the Team Leadership Award for Best Value/Best Connect, which he received for his optimization of codeshare revenue and implementation of utilization programs.