Michael Cavanaugh

Qualification Summary

-Creative meetings & events professional for corporate, association, government, and special interest conventions 

-Eight years of front-end customer service with a focus on guest experience 

-Remain calm and work well under demanding conditions

-Excellent written and oral communication skills; can communicate appropriately in business and technical situations

Work History

Work History
Oct 2011 - Present

Convention Services Manager

DoubleTree by Hilton Portland

-Execute diverse set of operations including on-site event communication, VIP accommodations, and crisis management for up to 72 conventions per year

-Development of project costing and budgets ranging from $5,000-$110,000

-Liaison between client, 3rd party vendors, and staff throughout project lifecycle

-Create and launch event policy in conjunction with key stakeholders

-Inventory and revenue management of hotel group guestroom blocks of up to 477 rooms

-Manage post-event reporting and evaluation

-Build rapport with clients to influence a culture of return business for organizations such as Intel, Tektronix, the Oregon Wine Board, and O’Reilly Media

Aug 2009 - Aug 2011

Event Coordinator

The Essex, Vermont's Culinary Resort

-Coordinated over 600 on and off-site events with clients such as Ben & Jerry’s, Green Mountain Coffee Roasters, and Cabot

-Forecasted and controlled food and beverage inventory levels

-Reallocated linen and beverage pars during purchase of second property without increasing single-property budget

-Selected by Director of Business Development to generate revenue by way of Groupon, LivingSocial, and OpenTable 

Sep 2009 - Dec 2009

Marketing Assistant

University of Vermont

-Assisted Marketing Director to analyze on-campus information content metrics

-Created print and web materials for on- and off-campus events

-Promoted cultural events for on-campus organizations to further the mission of Student Life

Education

Education
Sep 2005 - Dec 2009

B.S. Public Communication

University of Vermont

Public Communication students learn and use an integrated approach to communication that includes critically analyzing situations, managing information, and crafting messages that work in an increasingly global society.

Skills

Skills

MeetingMatrix

Adobe Creative Suite

OnQ Rate & Inventory

NewMarket Delphi

Google Docs

Microsoft Office Suite