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Work experience

Feb 2010Jun 2010

Technical Auditor Dispatch

Sears Holdings Corporation

  • Responded to incoming service provider phone calls in acceptable response time
  • Kept accurate records of all interactions related to a service order
  • Demonstrated a sense of urgency when working with customers
  • Researched, prioritized, and resolved service quality issues on outstanding service orders
Jul 2009Jan 2010

Contemporary Marketing Team Representative

SeaWorld Parks & Entertainment
  • Maintained and developed clientele relations in the Hospitality Industry
  • Supported various marketing initiatives such as outreach promotions, market research, and non-traditional promotional blitzes in local and Florida nearby markets
  • Served as a public relations ambassador at radio remotes and in-park events
  • Reported on competitive in-market collateral and trends
  • Developed a marketing plan and presented findings to the marketing department
Jan 2009Apr 2009

Account Assistant

Kidd Group
  • Built and maintained targeted media lists for various clients through Cision's MediaSource
  • Facilitated client accounts through social media, research, and media relations activities
  • Contributed to strategic planning for client accounts, including goal and objective setting
  • Responsible for drafting press materials, including releases, fact sheets and pitch letters
Jun 2008Sep 2008

Research Assistant

FSU Communication Research Center
  • Responsible for opening, sorting, scanning and correcting questionnaire data through special computer software
  • Converted questionnaire data to SPSS files
  • Conducted content analysis for customer satisfaction survey data administered for two different project sponsors
May 2008Jul 2008

Student Volunteer

Panhandle Area Educational Consortium
  • Involved with PAEC’s Gadsden Migrant Education Program which teaches English to a predominantly Hispanic population of adults and children
  • As a Student Volunteer, assisted the ESL (English as a Second Language) teacher with one-on-one instruction
May 2008Jun 2008

Communications Assistant

The Claude Pepper Center for Intercultural Dialogue
  • Generated awareness of the Center's mission and conducted outreach to the Registered Student Organizations (RSOs) on campus
  • Assisted with the development and updating of contact lists and other databases
Aug 2006Aug 2007

Secretary

FSU Panama Student Government Association
  • Recorded all minutes and discussion topics for each meeting
  • Advertised meetings and any events the Student Government was involved in
  • Kept record of all communication between the Student Council and the Administration, Faculty and Students
Jan 2007Aug 2007

Library Assistant

FSU Panama Library
  • Assisted students making copies, checking books in and out, locating books and troubleshooting computers.
  • Helped the librarian organizing the library assistants’ schedules and keeping everything on record.
Dec 2006Mar 2007

Contributor

FSU Panama Pananole
  • Developed content for student newspaper and collaborated with contributors
  • Wrote articles covering Florida State University - Panama’s most important activities and news
Aug 2006Dec 2006

Customer Service Representative

Client Logic
  • Provided customer service for both english and spanish speaking AT&T calling cards customers
  • Helped customers placing calls, recharging cards and with problem resolution

Education

Jan 2006Apr 2009

Bachelor of Arts in Communications

Florida State University

Graduated Magna Cum Laude with an overall G.P.A. of 3.7

Skills

Portuguese
Adobe InDesign, Photoshop and Dreamweaver
PC and Mac Operating Systems
Highly proficient in the use of both PC and Mac operating systems.
Cision MediaSource
Use Cision MediaSource to identify target media based on geographics, subject and media type. Used to create contact lists for various clients.
Microsoft Office
Proficient in Microsoft Office programs including Word, Excel, and PowerPoint
French
Spanish

Course Work

  • Public Speaking
  • Principles of Advertising
  • Introduction to Public Relations
  • Public Relations Writing
  • Advertising Research
  • Desktop Multimedia
  • Public Relations Techniques
  • Basic Marketing Concepts
  • Persuasion
  • Hispanic Marketing Communication
  • Principles of Speechwriting
  • Public Relations Management

Work Samples

Certifications

Interest

  • Advertising
  • Marketing
  • Hispanic Marketing
  • Public Relations
  • Promotions
  • Social Media
  • Special Events

Certifications

Jan 2008Present

Lambda Pi Eta Member

Lambda Pi Eta National Communication Association Honor Society
Jan 2007Present

Phi Eta Sigma Member

Phi Eta Sigm National Honor Society
Sep 2006Present

Certificate of Excellence

Client Logic
Aug 2007May 2009

Florida Public Relations Association Member

Florida Public Relations Association