Five-year-career with a track record of problem solving, and improving processes in the Banking Industry
Consistently produced quality work and and demonstrated expertise in operations, leadership, and problem solving. Passionate about the well-being of others and possesses unique talents in design, technology, and public speaking.
Spring 2015 Visual Artist in Residence with Kid smART.
2008 Digital media teacher at Urban League College Track
Responsible for inventory, and management of parts, as well as expediting the distribution, shipping and receiving of parts.
Developed a welcome and training manual for new staff. Reduced anxiety for staff and streamlined communications by managing Microsoft Sharepoint site. Boosted morale with documentary photography.
Managed Benson Tower Branch, Fidelity's Branch of the Future, and the Main Branch.
At Implemented outreach strategy, resolved lingering system issues, increased operational knowledge of equipment and technology, increased productivity of the Branch of the Future.
Recognized as most productive branch for June 2014.
Quickly identified and resolved “out of balance” issue within 2 weeks of discovery. Issue was in the system existed since the branch opened in Nov. 2013, which was 3 months prior to my arrival.
Managed marketing and public relations project pipeline and budget.
Streamlined workflow for donation requests for faster response.
Managed branch signs, displays, and other marketing collateral.
Promoted to Assistant Vice President position in order to rejuvenate community engagement at the branch level.
Developed reward and recognition program, and web based tracking of engagement, resulting in two times more recorded engagements.
Overhauled method of engagement of a major concert sponsorship. Increased interactions from 20 to 100+ in 2 weeks. Concert promoter now references us when seeking sponsors.
Developed a $6M energy efficiency loan product and program in a public/private partnership with NOLA Wise and the City of New Orleans.
Managed dedicated CRA public relations fund.
Managed promotional item inventory and distribution.
Conducted annual board & company training of CRA activity.
Implemented an Ipad Prizewheel system to assist in outreach efforts.
Received Chairman of the Board's Award for Responsibility in 2011 in recognition to my dedication to community service.
Managed network of 18 ATMs. Deployed Fidelity's first envelope-less ATM. Deployed remote management, and marketing software.
Developed products and trained staff: Commercial Online Banking, Remote Deposit Capture, and ACH Origination
Designed and implemented a customer incident tracking system
Managed and re-designed Fidelity's intranet
Opened new accounts, and assisted consumers with financial services.
Managed and trained work crews of at-risk 18-24-year-old at-risk youth for jobs in environmental science and horticulture.
Developed non-profit partners and managed service projects.
Founding team member of N.O.C.P
Overhauled initial setup of database, and managed student data.
Taught mathematics to 6th grade students that were excessively behind.
Studied North American Church Planting
Guest speaker to Urban Missions classes about community development, and issues that may arise while serving distressed communities.
Banking Technology : Technology Implementation : Education and Training
Consumer Engagement: Community Organizing & Development : Public Speaking
Conceptual & Graphic Design : Residential Construction : Woodworking : Photography
Adobe – Lightroom, Photoshop, Illustrator, InDesign, Acrobat
MS Office – Word, Excel, PowerPoint, Access, Outlook, SharePoint, Publisher
HTML : Basic Networking
2007 - 2013 - Neighborhood Housing Services-
2011 - Faubourg Delassize Neighborhood Association : President
2008 – 2009 Citizen Participation Project : Participant
2008 Kaboom: Mural Artist
Notable Mentions
2011 Committee For a Better New Orleans: Bryan Bell Metropolitan Leadership Forum Graduate
2008 Featured in Architecture School, by Sundance Channel, for community activism.
2008 Featured in Ordinary Radicals, by Jamie Moffett, for community organizing.
Director of Strategy at Gambel Communcations
Phone (504)324.4242
President & CEO of the the New Orleans Chamber of Commerce.
Phone (504) 799.4260
CEO of Lagniappe Insurance and Former Chief Banking Officer of Fidelity Bank.
Phone (504) 638.7044