Michael Wong

  • New Orleans Louisiana
Michael Wong

Innovative Banking & Financial Services Manager

Five-year-career with a track record of problem solving, and improving processes in the Banking Industry

Consistently produced quality work and and demonstrated expertise in operations, leadership, and problem solving. Passionate about the well-being of others and possesses unique talents in design, technology, and public speaking.  

Work History

Work History
Apr 2004 - Present

Teaching Artist & Photographer

Michael Lee Wong Photography/Torn Designs

Spring 2015 Visual Artist in Residence with Kid smART.

  • Hynes Elementary- Kindergarten – 2d, 3d, and color exploration.
  • McDonogh City Park Academy – 7th and 8th grade - Math integration.

2008 Digital media teacher at Urban League College Track

Jul 2013 - Present

Logistics Rapid Supply Clerk & Photographer

U.S. Navy Reserve

Responsible for inventory, and management of parts, as well as expediting  the distribution, shipping and receiving of parts.  

Developed a welcome and training manual for new staff. Reduced anxiety for staff and streamlined communications by managing Microsoft Sharepoint site. Boosted morale with documentary photography.  

Feb 2014 - Sep 2014

Branch Manager & Business Development Officer

Fidelity Bank, New Orleans, LA

Managed Benson Tower Branch, Fidelity's Branch of the Future, and the Main Branch.

At Implemented outreach strategy, resolved lingering system issues, increased operational knowledge of equipment and technology, increased productivity of the Branch of the Future. 

Recognized as most productive branch for June 2014.

Quickly identified and resolved “out of balance” issue within 2 weeks of discovery. Issue was in the system existed since the branch opened in Nov. 2013, which was 3 months prior to my arrival.

Apr 2012 - Feb 2014

Marketing Specialist and Mortgage Loan Originator

Fidelity Bank, New Orleans, LA

Managed marketing and public relations project pipeline and budget.

Streamlined workflow for donation requests for faster response.

Managed branch signs, displays, and other marketing collateral.

Apr 2011 - Apr 2012

Community Reinvestment Act Officer

Fidelity Bank, New Orleans, LA

Promoted to Assistant Vice President position in order to rejuvenate community engagement at the branch level.

Developed reward and recognition program, and web based tracking of engagement, resulting in two times more recorded engagements.

Overhauled method of engagement of a major concert sponsorship. Increased interactions from 20 to 100+ in 2 weeks. Concert promoter now references us when seeking sponsors.

Developed a $6M energy efficiency loan product and program in a public/private partnership with NOLA Wise and the City of New Orleans.

Managed dedicated CRA public relations fund.  

Managed promotional item inventory and distribution.

Conducted annual board & company training of CRA activity.

Implemented an Ipad Prizewheel system to assist in outreach efforts.

Oct 2009 - Apr 2011

Special Projects & Electronic Banking Coordinator

Fidelity Bank, New Orleans, LA

Received Chairman of the Board's Award for Responsibility in 2011 in recognition to my dedication to community service.

Managed network of 18 ATMs. Deployed Fidelity's first envelope-less ATM. Deployed remote management, and marketing software.

Developed products and trained staff: Commercial Online Banking, Remote Deposit Capture, and ACH Origination

Designed and implemented a customer incident tracking system

Managed and re-designed Fidelity's intranet 

Aug 2008 - Jun 2009

Environmental Science Job Trainer

Limitless Vistas Incorporated, New Orleans, LA

Managed and trained work crews of at-risk 18-24-year-old at-risk youth for jobs in environmental science and horticulture.

Developed non-profit partners and managed service projects.

Aug 2007 - Aug 2008

Math Remediation Teacher and Database Administrator

New Orleans College Prep. Charter School, New Orleans, LA

Founding team member of N.O.C.P

Overhauled initial setup of database, and managed student data.

Taught mathematics to 6th grade students that were excessively behind.


2008 - 2009

Masters Of Divinity (incomplete)

New Orleans Baptist Theological Seminary, New Orleans, LA

Studied North American Church Planting

Guest speaker to Urban Missions classes about community development, and issues that may arise while serving distressed communities. 

2002 - 2006

Bachelor of Arts - Studio Art

Georgia State University, Atlanta, GA
  • Outreach Coordinator for Baptist Campus Ministry in 2003 - 2004 school year.
  • Started and passed on a College Worship Service at the Baptist Campus Ministry in 2004 ­- 2005 school year.


Banking Technology : Technology Implementation : Education and Training

Consumer Engagement: Community Organizing & Development : Public Speaking

 Conceptual & Graphic Design : Residential Construction : Woodworking : Photography

Adobe – Lightroom, Photoshop, Illustrator, InDesign, Acrobat

MS Office – Word, Excel, PowerPoint, Access, Outlook, SharePoint, Publisher

HTML : Basic Networking


2007 - 2013 - Neighborhood Housing Services-

  • Chairman of the fundraising committee. 2013
  • Actively involved in speaking to groups, and fundraising events about their work, and impact.
  • Organized one of the largest block parties in 2008 in Central City, since hurricane Katrina in 2015. 

2011 - Faubourg Delassize Neighborhood Association : President

  • Worked with neighbors, businesses, and city council to resolve community issues.
  • Designed and organized “The Great Pumpkin Parade” a safe trick-or-treating circuit around 5 blocks in the “most dangerous neighborhood” in New Orleans.

2008 – 2009 Citizen Participation Project : Participant

  • Participant of the project, and member of Race/Class/Gender team.

2008 Kaboom: Mural Artist

  • Designed murals and led groups of volunteers in mural painting projects at various Kaboom playground builds throughout New Orleans.

Notable Mentions

2011 Committee For a Better New Orleans: Bryan Bell Metropolitan Leadership Forum Graduate

2008 Featured in Architecture School, by Sundance Channel, for community activism. 

2008 Featured in Ordinary Radicals, by Jamie Moffett, for community organizing.

Professional References


Amy Collins

Director of Strategy at Gambel Communcations

Phone (504)324.4242

Ben Johnson

President & CEO of the the New Orleans Chamber of Commerce.

Phone  (504) 799.4260

Sheila Dickerson

CEO of Lagniappe Insurance and Former Chief Banking Officer of Fidelity Bank. 

Phone (504) 638.7044