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Work experience

Aug 2014Present

Technician II

  • First point of contact at a hybrid Network Operations/Call Center for incoming troubleshooting calls from over 10,000+ locations with various network configurations (hotels, travel centers, restaurants, groceries).

  • Support for AirWatch, AirWatch Enterprise, and AirWatch Delta Airlines to identify issues that require escalation.

  • Provide end-user support and first call resolution with login issues, wireless network identification, and general end-user device troubleshooting (iOS, Windows,and Android Devices).

  • Perform a wireless network audit on each incoming call to ensure RADIUS authentication, proper channelization, correct SSID, and network traffic are at optimum levels per device documentation.

  • Assess issues which require escalation to ensure a timely response by tier 2 personnel per our Quality of Service agreements.

Feb 2014Aug 2014

Assistant Parts Manager

AA Power Equipment
  • Coordination of all outbound shipments to fulfillment centers across the United States.
  • Perform reconciliation of all incoming orders to ensure their invoices matched recovered goods.
  • Assisted with on boarding of all personnel assigned to the Parts department.
  • Created guides to assist in training new employees with the Amazon user interface.
Jul 2010Apr 2014

Technical/Operations Support

JAG & Associates
  • Responsible for uptime of workstations, mobile devices, and network.
  • Ensured all devices were performing at optimum levels and performing software and hardware upgrades where required.
  • Provide remote assistance for device troubleshooting (iOS, Android, OSX, Windows).
  • Deployed a cloud storage system to facilitate employee mobility at client locations.
  • Implemented a wireless network to support devices without an Ethernet port.
  • Assisted as backup support for all inbound e-mail and phone calls.
  • Generated templates for commonly used letters and documents.


Nov 2014

Bachelor of Science

National University

The Bachelor of Science in Information Technology Management (BSITM) program is designed to meet the increasing demand for technology expertise in consulting, marketing and sales support, customer services and support, information and library science, and general management. This program is designed to provide students with understanding of basic information technology management concepts and practical technology skills.