Download PDF

Work experience

Brand Specialist

Audi/Volkswagen Brand

Assist and educate customers with the purchase of new and pre-owned vehicles. Order and maintain store inventory of Audis and Volkswagens. Train sales personnel on product knowledge.

Vehicle Acquisitions Supervisor

Enterprise Rent-A-Car
Vehicle Acquisitions Supervisor, Midvale, UT Develop and maintain relationships with local dealers, including conflict resolution, and pursue new accounts as necessary. Disseminate analysis to Daily Rental employees for fleet planning purposes. Compile information from Daily Rental management team regarding rental needs. Manage vehicle-ordering process to ensure deadlines are met. Manage and communicate vehicle-tracking process. Oversee vehicle delivery process through PDI centers or local dealers. Manage, hire and train vehicle acquisitions coordinators and group drivers. Oversee, advise and troubleshoot logistics team handling of the install process: license, title, registration and plates, keys and vehicle stickering process, and the organization of aftermarket equipment installation. Manage and maintain financial install process including vehicle payments. Provide direction to the logistics team responsible for delivering new vehicles and repositioning vehicles for rental service. Developed and implemented group policy for lease vehicles, registrations, and delivery of sold vehicles. Proposed and organized the completion of an On-site PDI center, saving hundreds of dollars per purchased vehicle.
May 2000Jul 2001

Service Advisor


Service Advisor Intermountain Volkswagen/Hyundai, Salt Lake City, UT Greet customers and listen to their description of the problem or service needed, determine the type of service required, and prepare service orders. Estimate cost for any additional repairs not covered in the original order, and contact the customer for permission to complete repairs. Handle the administrative and customer relation functions of the service department. Influence customer satisfaction and repeat business.


Aug 2004

B.A Technical Sales and Service with an emphasis in Spanish.


Examine consumer behavior and learn how to implement the principles of effective selling, helping businesses make strategic decisions on product development and pricing. Discover promotion tactics to meet the needs of customers and ensure businesses make a profit. 

  • Advertising
  • Brand management and development
  • E-marketing
  • Copywriting
  • Consumer behavior
  • Sales management
  • Market research
  • Marketing communications


Human Resources
Account Management
Customer Satisfaction


References avaliable upon request.