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Michael Saltzman

Information Technology Management Technician

Work experience

Oct 2014Present

Information Technology Management Technician

Rochester Institute of Technology

Provide direct technical support to RIT's faculty, staff, students, and retirees. Management of RIT's Active Directory, DHCP, Print Servers, and Mcafee VirusScan Enterprise. Resolve high-level issues with software, hardware, and network connectivity. Responsible for supporting all personal and department owned machines at RIT.

Jun 2014Jul 2015

Information Technology Associate

Evero Corporation

Assisted in the management of Windows Server 2003, 2008, and 2012 Active Directory, Terminal Servers, and Exchange user management. Installation of enterprise-level hardware for multiple infrastructure upgrades. Collaborated with the Systems Administrator regarding high-level help desk issues supporting virtual servers and workstations for over 30 different companies with over 2000 endpoints. Provided high-level desktop support to end-users for windows desktop and server virtual cloud based environments.

Jul 2012Jun 2014

Staples Incorporated

Staples Incorporated

Easy Tech Associate/Onsite Technician)- Worked on-site with customers and solved various computer hardware, software, and networking issues. Performed intermediate level diagnostics on desktops and laptops. Top salesmen of technology products and service plans. TECHNICAL SKILLS AND CERTIFICATIONS: Server Management: Active Directory, Microsoft Exchange, DNS, DHCP, and SMTP Network Management: Cisco Routers and Switches(STP, VLANS, Subnetting, etc) Hardware: Dell PowerEdge Rack Servers, Dell, HP, and Thin Clients

Jul 2013Sep 2013

Information Technology Intern

Allen Health Care Services
Information Technology Intern)- Configured servers and databases that function over four locations. Configured Microsoft Exchange, DHCP, DNS, Content Filtering, and enterprise anti-virus. Assisted in the configuration of Hyper-V Virtual servers and server roles. Remodeled entire server infrastructure with new dell rack servers.



Rochester Institute Of Technology