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Work experience

Jun 2012Present

Littleton Church of Christ

Littleton Church of Christ
  • Working various technology with multiple Ministries
    • Provide Media Presentation Support for Sunday services
    • Program various visual display programs with Pro-Presenter
    • Provide Hardware and Software support for Mac and PC based computers
    • Audio / Visual Design, planning and implementation for various presentations / events
    • Sound System support on Beheringer32 sound board
Feb 2008Nov 2014

Desktop Services / Sr. PCLAN Support Analyst

First Data
    • Internal incoming technical support calls for internal and vendor clients
      • Issues involving software, hardware and network applications
      • Active Directory Resets and troubleshooting of account issues
      • Active Directory Account, Distribution List, Contact creation and Modification
      • Troubleshooting over phone
      • Assistance with LanDesk Remote control and LiveMeeting
      • Dispatch non phone resolvable issues to support groups
    • Perform security reset on user accounts within active directory, mainframe and several proprietary applications
    • Support multiple applications including Microsoft Office, Windows and internal proprietary applications
    • Advance Skills in MS Outlook Application
      • Assist users and helpdesk on various issues including mailbox size, application features, issues with large mailboxes, and application startup issues
      • Perform advance assistance with use of Exchange Management Console
      • Troubleshoot Distribution list and owner ability to update.
    • Blackberry Administration and troubleshooting
      • Create, Edit, Delete Accounts
      • Troubleshoot issues that users are having with their Blackberry
    • Perform administrative account functions on RightFax Server
      • Primary helpdesk support for system
      • Account Add, Remove, Modifications
      • Assist with troubleshooting issues on server with admin
      • Work on group projects for creation and distribution of faxes
    • Administrator for PCLAN SharePoint Documentation.
      • Assignment of permissions
      • Creating new pages with PCLAN documentation and the PCLAN Self-Help sites
      • Creating, editing and publishing documentation
    • Training new Analysts
      • For past 4 years have trained new analysts process for taking calls for PCLAN
        • Trained on application support
        • Phone etiquette
        • Software to input tickets for support teams
      • Assisted with training new analysts for new PCLAN desk in Hagerstown, MD from May-Aug 2014
    Feb 2007Nov 2008


    • Consultant to various technology companies
    • Assigned to First Data 2/2008
    • Assigned to Lehman Brothers 2/2007 to 2/2008
      • Helpdesk Tier I telephone support
        • Password Resets
        • Windows Operating System Issues
        • Microsoft Office
      • Supporting Multiple Proprietary Windows and mainframe applications
    Apr 2005Feb 2007


    • Assigned to Northrop Grumman 4/05 – 02/07
      • Supported proprietary windows and mainframe applications on DHS Helpdesk
      • Internal Northrop Grumman Helpdesk Tier I telephone support
        • Active Directory, UNIX, Mainframe Password Resets
        • Windows Operating System Issues
        • Microsoft Office
      • Primary Point of Contact lead for Northrop Grumman Technical Service sector
        • Duties included Process Improvement, Technical document creation, Information sharing to team members
    May 1998Feb 2005

    Computer Support Analyst

    Lockheed Martin EIS
    • Computer Support Analyst
      • Telephone computer support with remote capabilities for multiple internal clients.
      • Security resets on users accounts within Active Directory, Mainframe and UNIX systems
      • Supported multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell
      • Technical Project management with SixSigma group
      • Support multiple applications including MS Office 97, 2000, XP and 2003, Adobe
      • Microsoft Server NT 4.0 and 2000 administration support for Avaya ACD Call Administration and NICE call recording system.
      • Built support and server computers for helpdesk area including laptop configurations and web server configuration
      • Primary Point of contact lead for Sanders group on the helpdesk from 7/1998 – 11/1999 when Sanders Division was sold to BAE Systems
    Nov 1996May 1998


    Command Technologies
    • Contract to different technology companies
    • Supported building various environments, troubleshooting and local helpdesk support


    Community College of Aurora