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Work History

September 2015Present

Senior Consultant

Northpoint Consulting

Working directly with clients and their leadership to improve their UC infrastructure and application usage. From there planning and implementing those improvements including Call flow adjustments, Skype integrations, and UC system migrations. 

Jun 2015August 2015

Collaboration Solutions Architect

Netech Corporation

Discover client's infrastructures, business needs and provide expertise and consulting on Cisco solutions. Work closely with inside and outside account management team to develop and drive Cisco business. Develop and deliver scope of works, hour / cost estimates, professional proposals, and design documentation.

Jan 2011May 2015

Sr. Systems Engineer

Netech Corporation

Systems Engineer specializing in Cisco UC Solutions design, engineering and support for Cisco Voice projects. Lead project voice technical engineer for all size deployments of Unified Communications Manager, and Contact Center Express solutions.  Act as a Cisco Voice subject matter expert to customers and internal staff.

Jan 2010Dec 2010

Customer Support Engineer

Netech Corporation

Assisted customers with all Cisco Voice and Network issues.

Education

Jun 2008Dec 2009

Routing & Switching Associate / Network Administration Associate

Ivy Tech Lafayette

Project Experience

Unified Communications Migration and Rollout: Fortune 500

  • Ongoing migration of up to 400 remote sites to Cisco solution
  • Creation of templates utilized for IOS installation
  • Large scale SIP PSTN installation and +e164 dial plan guidance

Unified Communications Installation: Contact Center

  • Migration of of 500+ Endpoints to UCS B-Series Servers
  • Contact Center Design and implementation of over 100 Lines with complex call routing
  • Creation of new UCCX reporting systems

Unified Communications Installation: Large deployment / Call Center

  • Design of Migration and Installation of 500+ Endpoints to UCS C-Series Servers
  • Contact Center design and implementation utilizing Jabber endpoints
  • Integration with Client Database for complex call routing
  • Integration with multiple PSTN providers and protocols

Unified Communications Upgrade: Mid-sized Hospital

  • Integration with Legacy PBX
  • Migration and integration with CUIC Reporting systems, Paging systems

Certifications

Aug 2010May 2015

CCNP Voice

Cisco
Sep 2009May 2015

CCNA

Cisco
June 2015Current

CCNA Voice

Cisco