Michael (Nick) Pappas

Sr Systems engineer / Collaboration Solutions Architect

Work History

Work History
Jun 2015 - Present

Collaboration Solutions Architect

Netech Corporation

Discover client's infrastructures, business needs and provide expertise and consulting on Cisco solutions. Work closely with inside and outside account management team to develop and drive Cisco business. Develop and deliver scope of works, hour / cost estimates, professional proposals, and design documentation.

Jan 2011 - May 2015

Sr. Systems Engineer

Netech Corporation

Systems Engineer specializing in Cisco UC Solutions design, engineering and support for Cisco Voice projects. Lead project voice technical engineer for all size deployments of Unified Communications Manager, and Contact Center Express solutions.  Act as a Cisco Voice subject matter expert to customers and internal staff.

Jan 2010 - Dec 2010

Customer Support Engineer

Netech Corporation

Assisted customers with all Cisco Voice and Network issues.

Education

Education
Jun 2008 - Dec 2009

Routing & Switching Associate / Network Administration Associate

Ivy Tech Lafayette

Project Experience

Unified Communications Installation: Contact Center

  • Migration of of 500+ Endpoints to UCS B-Series Servers
  • Contact Center Design and implementation of over 100 Lines with complex call routing
  • Creation of new UCCX reporting systems

Unified Communications Installation: Large deployment / Call Center

  • Design of Migration and Installation of 500+ Endpoints to UCS C-Series Servers
  • Contact Center design and implementation utilizing Jabber endpoints
  • Integration with Client Database for complex call routing
  • Integration with multiple PSTN providers and protocols

Unified Communications Upgrade: Mid-sized Hospital

  • Integration with Legacy PBX
  • Migration and integration with CUIC Reporting systems, Paging systems

Certifications

Certifications
Sep 2009 - May 2015

CCNA

Cisco
Aug 2010 - May 2015

CCNP Voice

Cisco