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Technical Proficiencies

Operating Systems:

  • Windows (XP, Vista, 7, 8.1,10) and Server (2003,2008,2012R2)
  • Mac OS X
  • Android/IOS


  • Microsoft Office Suite Applications (2003 , 2010, 2013, 365), VMware Vsphere, Symantec Ghost Solution Suite, Frontrange HEAT ticketing system, Shoretel Communicator, Cisco AnyConnect, Google Cloud Services


  • Industry standard protocols (TCP/IP, DNS, DHCP, HTTP, FTP, Telnet, IPv4, IPv6)
  • Physical network infrastructure (Cabling, Routers, Switches) 

Work experience

Aug 2014Present

Technical Analyst

Servicetec International - Oakland International Airport
  • Help Desk for Airlines using the AirIT Common-use platform at Oakland International Airport
  • Desktop Support and user administration for Port of Oakland Employees
  • Configuration and monitoring of  virtual machines in a VMware Vsphere environment
  • User support and troubleshooting for Nortel and Shortel VoIP systems
Oct 2010Jul 2014

IT Consultant

Incline Systems
  • Purchasing and implementation of hardware and software for small businesses
  • Remote and On-Site support for small businesses and individual clients
Jan 2004Nov 2010

IT Contractor

Mi Mexico
  • Maintained Web presence and infrastructure for Mi Mexico group
  • Primary desktop support individual for all members of the organization
  • Assistance with IT application environmental needs assessment (POS and inventory tracking systems)


Aug 1994Jun 1997

High School Diploma

Antioch High School


Jul 2013Jul 2016

CompTIA A+