• San Ramon ,CA

Michael Motts

Technical Analyst

Technical Proficiencies

Operating Systems:

  • Windows (XP, Vista, 7, 8.1,10) and Server (2003,2008,2012R2)
  • Mac OS X
  • Android/IOS

Applications:

  • Microsoft Office Suite Applications (2003 , 2010, 2013, 365), VMware Vsphere, Symantec Ghost Solution Suite, Frontrange HEAT ticketing system, Shoretel Communicator, Cisco AnyConnect, Google Cloud Services

Networking:

  • Industry standard protocols (TCP/IP, DNS, DHCP, HTTP, FTP, Telnet, IPv4, IPv6)
  • Physical network infrastructure (Cabling, Routers, Switches) 

Work History

Work History

Technical Analyst

Aug 2014 - Present
Servicetec International - Oakland International Airport
  • Help Desk for Airlines using the AirIT Common-use platform at Oakland International Airport
  • Desktop Support and user administration for Port of Oakland Employees
  • Configuration and monitoring of  virtual machines in a VMware Vsphere environment
  • User support and troubleshooting for Nortel and Shortel VoIP systems

IT Consultant

Oct 2010 - Jul 2014
Incline Systems
  • Purchasing and implementation of hardware and software for small businesses
  • Remote and On-Site support for small businesses and individual clients

IT Contractor

Jan 2004 - Nov 2010
Mi Mexico
  • Maintained Web presence and infrastructure for Mi Mexico group
  • Primary desktop support individual for all members of the organization
  • Assistance with IT application environmental needs assessment (POS and inventory tracking systems)

Education

Education

High School Diploma

Aug 1994 - Jun 1997
Antioch High School

Certifications

Certifications

CompTIA A+

Jul 2013 - Jul 2016
CompTIA