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Michael 'Misha' Litchev

Graduating Senior - Customer Experience Intern at Amazon



Bachelor of Arts (B.A.)

Western Washington University

Work experience

Oct 2014Present

Customer Experience Intern

• Assist in streamlining decision making by aggregating data from multiple sources and compiling it into an actionable format • Support various Amazon teams on day-to-day resolution of customer service issues. Internship wraps up right before the New Year.
Sep 2014Present

Sales Advisor

Warehouse Demo Services (Located at Costco)
- Consistently meet sales expectations of 300% growth over days without demonstrations. - Demonstrate products while closing sales. - Manage a positive attitude inside Costco's demanding retail environment - Maintain 12-18 hour work week on weekends.
May 2012Sep 2014

Campus Sales Manager

Southwestern Advantage
Sales Responsibilities - Managed business selling educational resources to families within sales territories - Re-located to New York, Baltimore, MD & Denver, CO areas for 12 week-work periods - Operated personal business managing sales, inventory, accounting and delivery of product. - Earned $6,500 of revenue over a 3 month period - Maintained 75 hour average work week - Approached with over 6000 families from all socio-economic backgrounds - Received over 150 hours of training on communication skills, leadership and success principles Management Responsibilities - Personally recruited, trained & managed 2 students from Western Washington University - Recruited and managed #1 First Year Dealer from Washington State in 2014 - Helped organize and run Sunday meetings for the organization - Led recognition programs, highlighting exceptional performance - Collaborated with the Career Services Center at Western to organize recruiting events for SW


Social Media
Customer Service
Public Relations
Event Planning
Public Speaking
Time Management