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Michael 'Misha' Litchev

Graduating Senior - Customer Experience Intern at Amazon

Education

20112014

Bachelor of Arts (B.A.)

Western Washington University

Work experience

Oct 2014Present

Customer Experience Intern

Amazon
• Assist in streamlining decision making by aggregating data from multiple sources and compiling it into an actionable format • Support various Amazon teams on day-to-day resolution of customer service issues. Internship wraps up right before the New Year.
Sep 2014Present

Sales Advisor

Warehouse Demo Services (Located at Costco)
- Consistently meet sales expectations of 300% growth over days without demonstrations. - Demonstrate products while closing sales. - Manage a positive attitude inside Costco's demanding retail environment - Maintain 12-18 hour work week on weekends.
May 2012Sep 2014

Campus Sales Manager

Southwestern Advantage
Sales Responsibilities - Managed business selling educational resources to families within sales territories - Re-located to New York, Baltimore, MD & Denver, CO areas for 12 week-work periods - Operated personal business managing sales, inventory, accounting and delivery of product. - Earned $6,500 of revenue over a 3 month period - Maintained 75 hour average work week - Approached with over 6000 families from all socio-economic backgrounds - Received over 150 hours of training on communication skills, leadership and success principles Management Responsibilities - Personally recruited, trained & managed 2 students from Western Washington University - Recruited and managed #1 First Year Dealer from Washington State in 2014 - Helped organize and run Sunday meetings for the organization - Led recognition programs, highlighting exceptional performance - Collaborated with the Career Services Center at Western to organize recruiting events for SW

Skills

Leadership
Social Media
Customer Service
Teamwork
Public Relations
Management
Entrepreneurship
Event Planning
Public Speaking
Time Management