Michael Miller

I am an energetic leader passionate about building new teams & businesses and driving them towards success. 

Summary

For over 20 years I've been leading teams on driving sales growth directly with customers or through partnerships and BD activities.  More recently my responsibilities have broadened considerably while still drawing upon my past expertise; I've launched new products & customer experiences, opened new buyer markets, and lead merchandising teams to increase buyer engagement and gross merchandise volume.  I thrive on engaging customers: buyers, sellers, advertisers or partners - internal and external.  Remotely based, I am adept at building strong relationships with leaders and peers and feel strongly about the continued education, development and engagement of my direct staff.  

Experience

Work History

Director - Merchandising & Seller Engagement

Apr 2013 - Present
eBay Inc., Marketplaces - GEO Expansion

Vibrant marketplace where the world goes to shop, sell and give.

Build and manage a strong, geographically dispersed team driving seller engagement, delivering promotions, curated merchandise, deals and flash sales across multiple product categories (fashion, electronics, home & garden) and aligned to regional retail calendars.  Launched global deals and events / category experiences in Jan 2013 in English and Russian, expanding in 2014 to support Chinese, Spanish and Portuguese (Brazil).  This $175M+ piece of the business drives the majority of promotional merchandising across the eBay global buying platform.  

Senior Manager Business Development

Mar 2012 - Mar 2013
eBay Inc., Marketplaces - Cross Border Trade, GEO Expansion

Lead NA, APAC & EU seller engagement to seize the opportunity in BRC/emerging markets through eBay's global marketplace site. Partner with product, marketing and CS teams to launch site features which increase inventory selection, reduce friction for cross-border trade and enable a localized/ translated eBay experience for customers. Provide business requirements and project management, working closely with product, to test and launch the Global Deals platform enabling buyers in emerging markets to access and buy deals from eBay's global seller community.

Senior Manager Business Development

Dec 2008 - Feb 2012
eBay Inc., Marketplaces - NA Display Advertising, New Business

Drive innovative, large scale display advertising campaigns for eBay.com.  Delivered eBay's first transactional advertising program using eBay's loyalty platform to engage buyers; infuse advertising dollars into eBay Bucks to drive buyer spend.  Led eBay's world wide integrated campaign for Star Wars blu-ray release in Sept 2011, project management across function: product requirements, agreements/licensing, merchandising, advertising.  

Senior Manager Sales & Business Development

Jan 2005 - Nov 2008
ProStores, an eBay Inc. Company

eBay subsidiary, e-commerce services and solutions provider serving SMBs

Define key aspects of overall business strategy with complete ownership of business development objectives.  Cultivate ecosystem of partners, influencers, designers, and developers; creation and program management of ProStores Developer Network.  Prospect, negotiate and manage referral and reseller relationships that expand ProStores' market reach.  Work with product management to identify and negotiate relationships with third party providers to fill gaps in feature set. Manage forecast including financial modeling for new business opportunities.  Doubled ProStores subscriber base in year 1, 40%+ subsequent years.

Director of Sales, Marketing & Business Development

Apr 2000 - Jan 2005
Kurant Corporation

Venture funded start-up delivering SaaS application for SMB e-commerce 

Establish an effective, high-performing sales and BD team - from hiring & training to setting territories, creating compensation plans and defining sales strategy and execution.  Signed over 300 channel partners within 18 months; continually evolved marketing strategy and developed materials to increase partner performance.  Managed Kurant's presence & relationships in the payments industry; Visa Payment Application certification, Electronic Transaction Association member in 2003 & 2004.  Company was sold to eBay in January 2005.

Manager Business Development - Americas

Mar 1998 - Mar 2000
Symantec Corporation

Fortune 500 software company for security, storage, backup and availability 

Empower a team tasked with establishing strategic alliances that furthered Symantec's customer reach, added value to product offerings and ultimately drove incremental sales.  In addition to directly contributing $1M+ in annual OEM sales, established Symantec as the preferred / exclusive solution for a number of infrastructure security and help desk companies.  

National Account Representative

Sep 1997 - Mar 1998
Symantec Corporation

Grow Symantec's share of mind and sales volume within corporate licensing reseller channels.  Manage co-marketing budget for highest in-quarter return; worked collaboratively with product groups and channel marketing to ensure successful product launches and marketing campaigns.  

Senior Inside Sales Rep

Oct 1995 - Sep 1997
Symantec Corporation

Deliver sales growth in corporate licensing solutions to Fortune 1000 companies in WI & IL.  Foster relationships with channel partners, VARs, integrators and resellers to help drive sales volume and provide value-add services.  My strong passion for addressing customer pain points and streamlining the sales cycle led to formal, on-going "voice" of sales & customer sessions with product and marketing.    

Accomplishments & Recognition

  • Exceeded 2013, met 2014 & '15 GEO merchandising sales targets
  • Q4 2015 Employee Engagement scores of 88 eSat & 95 Leader Effectiveness
  • 100% favorable mNPS & >95% People Manager Expectations, 2014 eBay Upward Feedback survey
  • Launched ProStores Developer Network signing 60 developers in less than 60 days from launch
  • Meteor Shower & Impact Awards for extraordinary performance and leadership, ProStores q2/05
  • Directors Award - Corporate Channels q4/99, Symantec Corp.
  • #1 ranked Corporate Sales Rep 1996, Symantec Corp.
  • Inside Sales Rep of the Year Award 1996, Symantec Corp.
  • Sales team of the qtr in q3/96, q4/96 and q2/97, Symantec Corp.

Education

Education

B.S. Business Administration - Marketing

1987 - 1993
San Jose State University

Minor Degrees in Chemistry and Environmental Studies