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Work experience

Aug 2015Present

Sole Proprietor

Mac's Miracles

Provide sales training and consulting to individuals and groups.

Nov 2007Apr 2015

Senior Director of Sales

Hilton Grand Vacations

Provided leadership to meet and exceed the short and long term business objectives of the Waikoloa sales site, while fostering culture development and a positive employment environment. Solely responsible for training new sales team members and developing the branded sales process.

Strategic Initiatives:

  • Implemented power rotation and segmentation to leverage team members' strengths and pursue revenue growth, while maintaining a professional, branded approach. 
  • Designed and implemented the Post-Tour Analysis, a tool for coaching and counseling representatives on the effective, branded sales presentation.
  • Instituted "Ride the Wave", a site-specific soft currency program, to improve the employment environment and further develop the business culture.
Feb 2000Mar 2006

Senior Director of Sales

Starwood Vacation Ownership

First director hired by Starwood Vacation Ownership after its acquisition of the Westin St. John. Charged with the development of a branded sales organization. Recruited and trained an entirely new sales force. Developed branded sales presentation for the new Westin Vacation Ownership product. Provided leadership to team, with accountability for sales forecasting and budget control. Met and exceeded budgeted revenues below budgeted cost.

Selected Results:

  • Grew sales revenue from $3 million to $24 million in 5 years
  • Decreased sales and marketing costs by 65% in the same period
  • Increased gross margin over 300% in 4 years

Education and Training

TALinsight Train-the-Trainer Course

Hilton Grand Vacations

2008, 2010

Behavioral Interviewing Training

Starwood Hotels and Resorts


Certified Trainer for the Branded Sales Process

Starwood Vacation Ownership

Shari Levitin Sales Training

Levitan Group


Indiana State University

Terre Haute


Selected Honors and Awards

Manager of the Year, H.I.L.T.O.N. Values (2010, 2012, 2013)

Annual Award of Excellence, H.I.L.T.O.N. Values (2012)

"L" Leadership Award, H.I.L.T.O.N. Values (Second Quarter 2011, Second Quarter 2012, First Quarter 2014, Fourth Quarter 2014)

"N" Now Award, H.I.L.T.O.N. Values (Fourth Quarter 2014)

Sales Leadership Award, Hilton Grand Vacations (2008, 2009, 2011)