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Michael Lichota

  • 07500900945


I am a hard working and enthusiastic individual who is committed to producing results whether within a team or targeted independendently. I have exstensive experience in sales, customer service, training and management which has both challenged me and offered me the opportunity to excel at.

I am an extremely fast learner and i am looking for a new opportunity where i can add value to a business as well as improve upon the skill-sets i currently acquire.

Work History

Oct 2010Present

Personal Banker

Barclays Bank

I have been employed by Barclays Bank for almost 6 years. During this time I have become a trusted and well respected member of the team. It is vital within my role that I be methodical with my work to deliver exceptional customer service to make sure customers need's are fully met. I have to make sure that the 15-20 customers i deal with everyday are provided with all the information they require  for them to make the right decisions.

Product knowledge and time management are vital in achieving the goals that are set. I have always ensured my product knowledge and organizational skills have been a high priority to make sure i achieve these goals.

Key Skills:

- To Build trusting relationships with individual customers.

- Work in close collaboration with other specialists in branch to help customers in as many ways as possible.

- To meet detailed and sometimes complex , Customer needs by positively monitoring personal performance. Developing the knowledge and skills needed to be able to hold credible conversation, which demonstrates true understanding supported with relevant expertise.

- Always aim to give a fantastic service and make sure every customer is completely satisfied. Go above and beyond expectations.

- To ensure Bank policies in relation to regulation, Compliance and legal are fully adhered to at all times.

Nov 2006Oct 2010

Sales Consultant

Virgin Holidays Cruises

Key Skills:

 - Answering between 10-15 sales calls  per day.

- Converting 1 out of every 6 sales calls.

- Perform against company GPM (Gross Profit Margin) targets.

- Deliver excellent product knowledge and customer guidance. 

- Maintain a high level of customer service.

- To quote and book holidays accurately and efficiently.

Feb 2006Nov 2006

Customer Service Advisor

Zurich Assurance ltd

Key Skills:

-  Answer a minimum of 30 calls per day.

- Deliver upon the company call handling time targets.

- Perform a consistent and excellent level of customer service.

- Demonstrate good product knowledge.

- Adhere to data protection regulations.

Jan 2003Feb 2006

Assistant / Relief Manager

Ladbrokes ltd

Key Skills:

- Staff management.

- Rota management.

- Banking and cash management / reconciliation.

- Shop-front and in-store marketing.

- Machinery set-up and ongoing monitoring.

- Customer service.

- Accurate bet- handling and accounting.

- Staff and management training.

- Hit company targets.

- Product knowledge.

Dec 2001Dec 2003


Royal Mail

Key Skills:

- Perform exceptional time management.

- Organize mail for delivery.

- Deliver all mail accurately.



Lackham College Wiltshire

- National Certificate in Countryside Care and Conservation

- OCR RSA Certificate

- National Diploma in Countryside Management


Headlands School

GCSE Physical Education C

GCSE English Literature D

GCSE English Language D

GCSE Maths  D

GCSE Science (double) D D

GCSE Geography D