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Summary

I am a hard working and enthusiastic individual who is committed to producing results whether within a team or targeted independendently. I have exstensive experience in sales, customer service, training and management which has both challenged me and offered me the opportunity to excel at.

I am an extremely fast learner and I am looking for a new opportunity where I can add value to a business as well as improve upon the skill-sets i currently acquire.

Work experience

Oct 2016Present

Assistant Manager

Barclays Bank

I have been employed by Barclays Bank for 7 years. During this time I have become a trusted and well respected member of staff which led to me being asked to take on the role of assistant manager. I manage a team of 8 - 12 Essential Bankers who I need to make sure are managed in a way that will offer our customers the best possible experience. In my role it is important that I am methodical with my work to help my team deliver exceptional customer service to ensure our customers need's are fully met.

Key Skills:

- Good people management to make sure we have a controlled environment that people enjoy working within.

- Leadership , being able to understand what drives individuals within my team and helping them use that to get the best results for themselves and our customers.

- Time management , making sure all 1-2-1's , observations , weekly and monthly checks are done in time to meet Barclays policy.

Oct 20102016

Personal Banker

Barclays Bank

Key Skills:

- To Build trusting relationships with individual customers.

- Work in close collaboration with other specialists in branch to help customers in as many ways as possible.

- To meet detailed and sometimes complex , Customer needs by positively monitoring personal performance. Developing the knowledge and skills needed to be able to hold credible conversation, which demonstrates true understanding supported with relevant expertise.

- Always aim to give a fantastic service and make sure every customer is completely satisfied. Go above and beyond expectations.

- To ensure Bank policies in relation to regulation, Compliance and legal are fully adhered to at all times.

Nov 2006Oct 2010

Sales Consultant

Virgin Holidays Cruises

Key Skills:

 - Answering between 10-15 sales calls  per day.

- Converting 1 out of every 6 sales calls.

- Perform against company GPM (Gross Profit Margin) targets.

- Deliver excellent product knowledge and customer guidance. 

- Maintain a high level of customer service.

- To quote and book holidays accurately and efficiently.

Feb 2006Nov 2006

Customer Service Advisor

Zurich Assurance ltd

Key Skills:

-  Answer a minimum of 30 calls per day.

- Deliver upon the company call handling time targets.

- Perform a consistent and excellent level of customer service.

- Demonstrate good product knowledge.

- Adhere to data protection regulations.

Jan 2003Feb 2006

Assistant / Relief Manager

Ladbrokes ltd

Key Skills:

- Staff management.

- Rota management.

- Banking and cash management / reconciliation.

- Shop-front and in-store marketing.

- Machinery set-up and ongoing monitoring.

- Customer service.

- Accurate bet- handling and accounting.

- Staff and management training.

- Hit company targets.

- Product knowledge.

Dec 2001Dec 2003

Postman

Royal Mail

Key Skills:

- Perform exceptional time management.

- Organize mail for delivery.

- Deliver all mail accurately.

Education

19911996

Headlands School

GCSE Physical Education C

GCSE English Literature D

GCSE English Language D

GCSE Maths  D

GCSE Science (double) D D

GCSE Geography D

19961999

Lackham College Wiltshire

- National Certificate in Countryside Care and Conservation

- OCR RSA Certificate

- National Diploma in Countryside Management