I have been employed by Barclays Bank for almost 6 years. During this time I have become a trusted and well respected member of the team. It is vital within my role that I be methodical with my work to deliver exceptional customer service to make sure customers need's are fully met. I have to make sure that the 15-20 customers i deal with everyday are provided with all the information they require for them to make the right decisions.
Product knowledge and time management are vital in achieving the goals that are set. I have always ensured my product knowledge and organizational skills have been a high priority to make sure i achieve these goals.
- To Build trusting relationships with individual customers.
- Work in close collaboration with other specialists in branch to help customers in as many ways as possible.
- To meet detailed and sometimes complex , Customer needs by positively monitoring personal performance. Developing the knowledge and skills needed to be able to hold credible conversation, which demonstrates true understanding supported with relevant expertise.
- Always aim to give a fantastic service and make sure every customer is completely satisfied. Go above and beyond expectations.
- To ensure Bank policies in relation to regulation, Compliance and legal are fully adhered to at all times.