- To Build trusting relationships with individual customers.
- Work in close collaboration with other specialists in branch to help customers in as many ways as possible.
- To meet detailed and sometimes complex , customer needs by positively monitoring personal performance. Developing the knowledge and skills needed to be able to hold credible conversations, which demonstrates true understanding supported with relevant expertise.
- Always aim to give a fantastic service and make sure every customer is completely satisfied. Go above and beyond expectations.
- To ensure regulatory, legal and compliance policies are fully adhered to at all times.