I have been employed by Barclays Bank for 7 years. During this time I have become a trusted and well respected member of staff which led to me being asked to take on the role of assistant manager. I manage a team of 8 - 12 Essential Bankers who I need to make sure are managed in a way that will offer our customers the best possible experience. In my role, it is important that I am methodical with my work to help my team deliver exceptional customer service to ensure our customers needs are fully met.
- Good people management to make sure we have a controlled environment that people enjoy working within.
- Leadership , being able to understand what drives individuals within my team and helping them use that to get the best results for themselves and our customers.
- Time management , making sure all 1-2-1's , observations , weekly and monthly checks are done in time to meet Barclays policy.