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Work experience

Jul 2006Present

PC Network Support Technician 3

Northrop Grumman Corporation
Responsible for preventive maintenance, software installation, installing and configuring Microsoft Windows 98, 2000, 2000 Server, XP, and 2003 Server computers, ordering and installing replacement parts for defective equipment, and troubleshooting of data and network communication lines. Successfully developed and maintained an Asset Inventory database to better track assets Integrated Windows Server Update Services across the agency thereby increasing security by ensuring operating system patches are delivered in a timely and effective manner Installed and configured a Windows 2003 server running SQL for local agency support
Jul 2002Jun 2006

Service Level Director

Virginia Information Technologies Agency
Served as the primary Virginia Information Technologies Agency (VITA) representative to the Virginia School for the Deaf, Blind & Multidisabled (VSDBMH). Responsible for providing timely and effective customer service to both internal and external customers of the agency as well as demonstrating initiative and innovation in supporting the agency's mission, goals, and objectives through activities that sustain and enhance excellence in customer service. Plans, develops, implements, and maintains an operational IT environment that meets current and anticipated business requirements and objectives. Directs, manages, and monitors infrastructure operations and work activities to accomplish the goals, objectives, and strategies of the agency. Monitors and supervises operations to ensure program responsibilities and objectives are achieved, and that operations are conducted within approved budgets. Participates in the Information Technology Resource Plan for the agency and allocates resources to support the agency's mission and the accomplishment of agency and VITA goals, objectives, and strategies.
Jan 2002Jan 2004

Director of Information Services

Position is responsible for providing quality technology services in an educational environment for preschool and K-12 students with deafness, blindness and sensory-impaired multiple disabilities. Serves as a member of the administrative team and has specific responsibilities to provide leadership for the implementation of technology for students and staff within a special education learning environment. Functions as the agency lead for all IT related procurements. Responsible for performance management of employees; provide leadership for technology implementation; maintain agency network; monitors policies; telecommunication implementation, and prepares reports. Responsible for technology related grant preparation and administration. Responsible for a budget of over $150,000 and managing $52,000 in grant money Directly supervise and manage IT personnel Successfully led the upgrade of the agency 10/100 shared Ethernet network to 10/100/1000 switched gigabit Ethernet network Prepared the agency for an implementation of Voice of IP Effectively led the upgrade of three Windows NT 4.0 servers to Windows 2000 server, one Exchange 5.5 server to Exchange 2003, and all desktops to Windows 2000/XP Provided leadership in the implementation of Active Directory
Jan 1999Jan 2002

Computer Network Support Tech. Sr

Christopher Newport University
Responsible for preventive maintenance, software installation, installing and configuring Microsoft Windows and Apple Macintosh computers, ordering and installing replacement parts for defective equipment, and troubleshooting of data and network communication lines. System administrator of one Windows NT 4.0 server that is the PDC of its own domain Maintained over 100 networked computers in eight different laboratories, successfully implemented techniques to reduce time spent to set-up computers by 45% Backup, upgrade, troubleshooting, repair, and implementation of all network components. High-level technical equipment analysis, repair and configuration of all campus PC, Mac, Computer Peripherals, and Networking Hardware (e.g. NICs, hubs, switches) attached to the university network supporting over 5,000 students and 500 faculty and staff members. Planned and implemented permissions and policies to limit student access to PC's and increase network security. Planned, tested, upgraded programs (when needed), and instructed users in order to smoothly upgrade over 100 workstations to Windows 2000. Successfully upgraded over 150 workstations from Windows 98 to Windows 2000 utilizing the latest disk imaging software



Graduate Certificate

University of California, Irvine


University of California, Irvine

Bachelor's Degree

Christopher Newport University


Oak Ridge High School


Network Administration
Operating Systems
Windows Server
Microsoft Excel
Microsoft Exchange
Information Technology
Network Security
Active Directory
System Administration


HP Accredited Platform Specialist

CompTIA Security+

CompTIA Network+