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Summary

Technical Project Manager with over three years of experience in Information Technology, as well as two years of experience in the financial industry. Successfully demonstrating leadership and management abilities in the following organizations United Bank of Switzerland, Hong-Kong Shanghai Banking Corporation and Societe Generale. During this time I have gain experience with driving projects on schedule, on budget, on spec, managing the development of mobile (Android) apps, crafting roadmaps, user stories, personas, wireframes. I have adapted into cross­functional manager of onshore and offshore resources using cloud­based tools and agile,waterfall, hybrid approaches. My professional and personal experiences are evidence that I am a detail-oriented, versatile person, with the ability to multi-task and adapt to different environments. I have significant managerial experience involving over 200 people from 20 different computer labs during my time in college.

Education

Sep 2006May 2011

Bachelors of Science in Information Technology

Rochester Institute of Technology

Concentrations in Database and Innovation Techniques, Entrepreneurship Minor

Key Skills

Business: Project Management, ITIL V3, Business Analysis

Technology: Hubspot, Salesloft, Jira, Balsamiq, Datadog, Google Analytics, UNIX Shell Scripting, UNIX, Oracle SQL, WordPress, Database Management Systems, Database Creation, Systems Analysis, Design, Information Technology Development and Project Management, AS400 database, MS Excel VBA, MS Excel 2003/2010, MS Word 2003/2010, MS Access, Adobe Flash & Photoshop, ActionScript, HTML, CSS, Network Cabling (Ethernet cables and coaxial cables), Excellent knowledge of Windows operating system 95 - 8 as well as Google suite applications.

Work History

December 2015 –

Desktop Support Analyst

Societe Generale 
  • Provided Level 2 Desktop Support to client, Société Générale, on the Trade floor with over 700 users.
  • Diagnosed, Repaired, Maintained all PC hardware and software to ensure optimal workstation performance for end users.
  • Assisted end users with any IT related incidents when they occur such as programs not launching properly or PC hardware failing.
  • Skillsets and experience for AI Desktop Support technicians include but are not limited to:
    • Asset receiving, Asset staging, Imaging and build outs, Installs, Moves, Adds, Changes (IMACS) including pre-move, move, and post-move activities, Hardware maintenance and repairs, Inventory data management, Lifecycle asset management, Activity and asset management reporting, Salvage and charity pickups and management, Disposal management, After hours support, Application support, Operating system support (Windows, Unix, Linux, Mac, Citrix, VMware) and Database support (MS SQL, Oracle, Sybase)
Feb 2014August 2016

President

Bundlecamp Inc (Gamechaser)
  • Recruited and managed a Project with other 4 employees.
  • Managed a team to build several Web/Android applications: Bundlecamp, Gamechaserapp and getGamechat.com with a budget of $8,000
  • Developed a Business plan, Product Roadmap and Development Timeline.
  • Facilitated meetings, presentations and demos as well as monitor bookkeeping and account organization.
May 2015Aug 2015

Project Manager

Pentius
  • Oversaw the day-to-day activities of the MyAccount Visa Prepaid Card project team 5-6 projects at a time, and ensure server admins' and programmers' projects are progressing according to pre-established delivery timelines. Ensured A/B testing and delivery of Prepaid cards weekly.
  • Monitored the Prepaid card Inventory. Manage expectations of senior team.
  • Closely track key milestones to assure project is completed on time. Identified underlying issues of any delays, and redirect resources to get Prepaid projects back on track.
  • Main Projects: Redesign of Pentius Online Presence, Online Activation flow of Prepaid cards and Weekly Delivery of Direct Prepaid Mail cards
Jun 2014Feb 2015

Social Media Associate 

Listenloop
  • Responsible for research and generating content to be used for the promotion of ListenLoop.
  • Content Management-Delivering content and information for the blog, campaigns, LinkedIn, and other appropriate channels.
  • Responsible for maintaining and updating ListenLoop's blog, Twitter, Facebook page and LinkedIn.
Nov 2011Feb 2014

IT Consultant

FDM

Trained in Oracle SQL, PL/SQL, Excel VBA, Business Analysis, APM Project Management Training, ITIL certification, Unix, Solaris Unix

Under FDM I worked for: HSBC and UBS

Feb 2013Jan 2014

Data Analyst

HSBC
  • Generated reconciliation reports comparing client data from various internal onboarding credit and trade systems with known customer profiles Ran Dodd Frank tracker reports that ensured external business controls were met prior to internal business controls as part of new process
  • Took meeting minutes and distributed assigned roles and responsibilities to team members
  • Presented reconciliation reports to the KYC Services team to push forward the bank's enhanced due diligence policie
  • Coordinated with off-shore teams to attain client data, necessary to generate reconciliation reports, while ensuring that compliance, operational risk controls and regulatory standards and policies are in place
Apr 2012Oct 2012

IT Consultant/Application Support Analyst

UBS
  • Fixed administration issues with all employees within UBS Americas Wealth Management Division.
  • Assisted users test Windows 7 applications for the deployment branch wide.
  • Helping over 500 employees across the company Communicated procedures and operational process with first and second level. As well as Third level application support of proprietary-UBS and Microsoft software. Created excel pivot tables displaying users' system data
Sep 2011Oct 2011

IT Temp

New York University
  • As a IT temp for the New York University IT department providing IT support to several NYU professors and deans.I customized and configured the standard supply chain software to suit the client’s needs. This required the ability to learn quickly and adapt to new technologies and issues.  
  • Helped repairing faculty software and hardware problem. This involved in depth knowledge of the platform and its capabilities as well as the ability to deploy images and software on faculty computers and deliver safely and computer securely to various locations. 
May 2010Nov 2010

Computer Labs Operational Manager

Rochester Institute of Technology
  • Managed 21 Computer labs, 180+ peer employees, averaging 100+ shifts daily. Interview, hiring and training new lab assistants, staff scheduling, making sure labs are secure at all time
  • First & second level troubleshooting of software and hardware
  • Coordinating with various sources on campus(technical coops, campus safety, FMS, college administrators, faculty).
  • Maintaining internal website Responsible for communicating procedures and operational processes to all lab staff. Writing design documentation about the processes, procedures and operations