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Experienced IT professional with expertise in windows-based environments, application support, and networking and TCP/IP protocols. Possessing outstanding customer service skills and phenomenal troubleshooting tactics. Nonetheless, an ideal team player making significant contributions toward the team and individual success.

Work History

2015Present

Service Desk Agent

Buchanan Technologies
  • Providing technical support for corporate end-users that include, but not limited to: setting up deployed machines, password resets, voicemail setup, employee terminations, and assigning end-users rights and responsibilities using Active Directory.
  • Notifying end-users of issue statuses and follow-ups to ensure problems have been resolved satisfactorily.
  • Configuring and installing software for end-user’s desktops, laptops, tablets, and mobile device.
  • Performing data migrations, break fix hardware and software issues, printer support, network connectivity, VOIP troubleshooting.
2014 2015

System Support Analyst

Aerotek
  • Investigated and troubleshot technical issues involving servers, networking issues, internet browsers, printers, and applications for Certified Public Accountants (CPAs), and sole proprietorships.
  • Examined open ticket requests by completing a deep analysis, and communicating recommended workarounds toward the end-users within applicable service level agreement (SLA) times.
  • Educated end-users on supported patent applications.
  • Provide support in answering all end-user questions, including navigation of systems, how to questions, reports, processes, account authorizations, password resets.
2009 2014

Summer Intern

Manpower Group

HighTouch Technologies: Web Development & Marketing Intern (June- August 2014)

  • Performed webmaster duties for several domains.
  • Optimized the deliverance of data needed for multiple web development projects.
  • Collaborated on public relations campaigns that significantly increased business awareness of HighTouch Technologies.
  • Generated and analyzed statistical data to forecast future marketing decisions.

 

USD 259 IST Data Center: Instructional Support Specialist Intern (June- September 2013)

  • Upgraded district laptop’s OS (Operating System), and maintained hardware infrastructure.
  • Coached staff personnel in the performance of a network backup and restore.
  • Educated District staff, in simple tasks using Windows 7 OS (Operating System); While, performing restores of personal data.
  • Participated in field installations, deploying USD259’s first VoIP phone system.

 

Via-Christi Congregation of St. Joseph: IT Support Specialist Intern (June- September 2009)

  • Implemented new security standards resulting in a 25% decrease in virus downloads.
  • Maintained a Local Area Network (LAN) of more than 10 workstations, spanning in multiple locations.
  • Set up a new inventory system for hardware and software to help track accountability, repairs, and value of the equipment.
  • Troubleshot and resolved desktop, network, and system issues.
20112013

Customer Service Representative

The Arnold Group (TAG) - A Human Resource Company
  • Prepared and escalated service concerns received from end-users, about unpleasant Ski-Doo dealership experiences.
  • Maintained a high-volume workload within a fast paced environment.
  • Informed end-users of various promotions available for Bombardier Recreational Products

(BRP) Ski-Doo snowmobiles.

  • Outpaced a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Education

Jun 2015Present

Bachelors Of Business Administration,Management Information Systems

Wichita State University
Aug 2011May 2014

Associate of Applied Science, Windows Administration

Butler Community College