Michael L. Hughes, Jr
Experienced IT Professional » Information Technology Enthusiast » Geek » Helping Organizations Run Efficiently
- Wichita KS
- (316) 304-1349
- [email protected]
An experienced IT professional with an expertise in Windows, Mac and cloud-based environments, software/hardware support and deployment, network administration and remote support. With a record setting of over 4000+ closed/resolved troubled tickets.
I’ve held positions with responsibilities that included, but were not limited to: training for up to 100+ employees engaged in operating system tutorials, data migrations, computer imaging, Cisco Unified VoIP configuration and deployment, Active Directory user and computer implementation, Microsoft Exchange licensing, creation and policy distribution, client relations, website management/maintenance, and data entry.
Not to mention, I possess 3+ years of diversified Customer service/professional experience. In addition to, excellent communication and written skills. I am and was dedicated to achieving both customer satisfaction, and relation; as well as, meeting or surpassing company expectations. Furthermore, I have a profound ability to focus on projects, and develop strategies that are conducive to myself and other team members.
Some of the testimonials from satisfied end-users:
"Michael, gave me a follow up message as well to make sure my needs were met. Very good at his job and very professional."
- Darren Copeland, Chicago, IL
"Michael is such a life saver and seems to always be able to figure out my complicated computer glitches and problems. Really appreciate it, allows me to get back to work much faster and more efficiently. "
- Erin Peavey, Phoenix, AZ
Needless to say, I consider myself an ideal team player making significant contributions towards the team and my very own personal success.
I look forward to meeting and connecting with you!
Service Level Agreements
Servers, Workstations, Mobile Devices, VoIP
SQL (Sybase, MS SQL, MySQL), Visual C#, C++, C, HTML (CSS, XHTML, PHP)
Monthly average of surveys received
Full responsibility for timely and planned responses for first-level IT Service Desk tickets; supporting clients throughout the U.S and other countries. Install, diagnose, repair, and upgrade computer systems and software. Assign user accounts and grant permissions to shared resources; Assuring senior management of data protection by demonstrating permission settings.
Investigated and troubleshot technical issues for 1000+ domestic and international public accountants and proprietors, pertaining software applications, servers, networks, and printers. Educated end-users on supported in-house applications.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Escalated service concerns received from end-users regarding dealership experiences. Maintained a high-volume workload within a fast-paced environment.
Web Development & Marketing Intern, HighTouch Technologies, Wichita, KS (2014)
Instructional Support Specialist Intern, USD 259 IST Data Center, Wichita, KS (2013)
IT Support Specialist Intern, Via Christi Congregation St. Joseph, Wichita, KS (2009)