- Adelaide, Australia, AU SA
- [email protected]
Accountable for delivery of all aspects of the customer facing IT services for global construction company including the management of teams, systems, processes and support technology required to deliver support to a globally and nationally distributed corporate customer base. Recognized by management and users for transforming the quality of IT customer service and achieving significant improvement in perceived overall IT customer service
Maintained the West Australian IT Infrastructure for a number of clients including one of the world’s largest natural resource companies. This included 4 head offices in Perth, and 3 other mine sites across WA. The Infrastructure team on which I was a member supported and maintained over 60 HP servers (including Blade Servers and ProLiant Servers) and hundreds of clients. I would fly out to remote sites for up to a week at a time on a rotational basis and become the sole onsite IT Infrastructure contact for that corporate office or mine site.
SERVER TECHNOLOGY EXPERIENCE:
CLIENT TECHNOLOGY EXPERIENCE:
INFRASTRUCTURE PROCESSES, PROCEDURES & DOCUMENTATION:
CA Management | Mar 2010 – Dec 2010 (10 Months)
As an IT Consultant and Network Administrator, I provided IT support for our clients at CA Management. This involves over the phone advice, onsite support, and public seminars on new technologies for our clients.
As part of my role at CA, I support external corporate clients (HP, Emirates, Suncorp, Australian Government) at a Desktop level.
SMALL BUSINESS CLIENTS:
I assist in the design, implementation and maintenance of internal client networks, supporting clients that have national wide networks and a range of different servers. More specifically:
As an IT Consultant and Network Administrator, I provide IT support for our clients at CA Management. This involves over the phone advice, onsite support, and seminars on new technologies for our clients.