contracted with Expedia Inc
from 02/2013. Was responsible for receiving inbound calls and placing outbound calls from/to customers and assisting them with relocations to new hotels. Was also responsible for assisting hoteliers with payment issues associated with room bookings made through Expedia and any questions regarding payments to them from Expedia. Was also responsible for acquiring sales through Retail channels in order to bring in revenue for the employer as well as provide customers with the appropriate knowledge satisfaction, and product for their needs.