Michael Hopper

Objective

To find a job that will utilize my experience and skills, that will challenge me in my work, and that will provide a long-term career.

Work experience

Salesperson

contracted with Expedia Inc

from 02/2013. Was responsible for receiving inbound calls and placing outbound calls from/to customers and assisting them with relocations to new hotels. Was also responsible for assisting hoteliers with payment issues associated with room bookings made through Expedia and any questions regarding payments to them from Expedia. Was also responsible for acquiring sales through Retail channels in order to bring in revenue for the employer as well as provide customers with the appropriate knowledge satisfaction, and product for their needs.

Service Rep

Express Employment Professionals

Sales and Customer Service Rep, 02/2013 Responsible as a contractor through Express Pros, a temporary agency. Was previously

Member Service Representative

TeleTech

Member Service Representative, Responsible as a third party representative USAA bank's credit card department, received inbound calls from members, and assisted them with banking needs such as credit card holds, loans, applications, transaction disputes. Responsible for also assisting with any questions or concerns regarding account activity.

Education

Sep 2011 - Dec 2011

High School Diploma

Buffalo High School

Graduated early with my High School Diploma

Skills

Building and Repairing Broken Computers

Installing hardware and software systems Maintaining or repairing equipment Troubleshooting a variety of computer issues Setting up computer security measures Configuring computer networks Offering technical support on-site or via phone or email

Customer service delivery

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.