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Michael Fuentes

Senior IT Professional - IBM iSeries - AS/400

Work experience


Senior Systems Analyst - IBM iSeries - AS/400

Frontier Communications, Rochester, New York
  • The AS/400 Production Support team has the core responsibility of managing all applications and jobs that run on all of the iSeries-AS/400 systems. In conjunction with the execution and validation of these jobs, proficiency in several support applications is required. These include configuration of the AS/400 backup backup and recovery applications; online viewing, emailing and printing of the various job outputs, creation of on demand requests for the restoration of the backup data, oversee the daily on demand testing environment requests that are submitted by the application and system testers.
  • In its current configuration the team functions as a group of traditional systems analysts who have taken on the role of helping to design application work flows as they relate to all of the applications running on the AS/400 - IBM iSeries.
  • Key member of the IT Conversion team that is annually involved in AT&T and Verizon conversions of purchased communication land lines to Frontier's billing platform as part of Frontier's 2010, 2011, 2012, 2013, and 2014 acquisitions of those land lines in multibillion  dollar deals.
  • Systems Analyst for multiple iSeries systems utilizing current tool such as BRMS (Backup and Recovery Media Services) and HELP Systems ROBOT suite of software.
  • On call rotation for 24x7x365 for applications and data center support.
  • Responsible for maintaining the ROBOT billing platforms for 11 different environments across the United States.
  • Maintain and create official company documentation for IT processing.
  • Participate in daily/weekly meeting for projects and incidents.

Feb 2006Feb 2012

Primary Support Engineer - IBM iSeries - AS/400

Oracle Corporation, Rochester, New York
  • Production Support team member for multiple AS/400 Telecommunications billing based environments utilizing current tools such as BRMS and HELP Systems ROBOT suite of software (Scheduler, OPALS, Reacts, Date Objects,, etc.).
  • Trained new computer operators and software testing personnel on the intricacies of telecommunications software (DPI).
  • Supported development projects such as scheduling, ROBOT setups, CL programming, job conflicts, error messages, etc.
Feb 2004Feb 2006

Systems Analyst-As/400 Production Support

Frontier Communications, Rochester, New York
  • Utilized ROBOT suite of products to setup and maintain production processing on the billing platform.
  • Maintained daily as well billing processing schedules on the AS/400 systems.
  • Worked with the project and development teams to ensure the timely delivery of conversion and new software systems.
  • Key member of the AIS mainframe to DPI platform conversion team.
Sep 1996Jan 2004

Senior Operations Analyst

Information Technologies

Sep 1987Sep 1996

Network/operations Specialist

Network/Operations Specialist-Information Technologies


Software testing


Monroe Community College