Michael Erik Serr
Experienced Global Sales Leader
- Ann Arbor MI
Senior sales leader experienced in managing high performance global sales teams and accounts. Goal oriented and results driven. Exceptional performance track record meeting and exceeding targets. Strong relationship management, consultative sales and complex negotiations skills.
Global lead for new business start-up for the most strategic growth area of Amazon. Responsible for strategy, staffing and overall management of the business unit. Established business terms, methodologies and operational plans. Oversaw massive growth in very short time (more than 2x).
Recruited by Cisco VP as Senior Sales Manager for a key development and growth area of Cisco. Responsible for reorganizing and growing Cisco Managed Services and Cloud business in under represented Americas Enterprise segment. Developing more efficient and effective operational plans, creating sales analytics processes to enable improved sales campaigns, and intensifying talent acquisition and development to optimally staff the team. Directly involved in sales activity and responsible for Americas sales revenues and forecasts. Works closely with cross-functional teams including Sales, Engineering, Delivery, Finance, HR and Legal.
Senior Sales Manager & Chief of Staff- Serving as Chief of Staff to Senior Director/VP. Directly lead team of 24 Portfolio Account Managers covering all of Cisco's top global accounts. Appointed to leadership committee leading new organizational change and evolution of future Cisco Sales Model for Business Outcomes Solutions Group. Management of budgets and costs including P&L." Outstanding" rated employee. Achieved 125% of quota in FY13.
Client Service Executive Promoted to senior level solutions sales role in Global Enterprise Theater. Established, led and executed solutions sales strategy for assigned Global Enterprise Accounts. Achieved 135% quota retirement in FY12. Management of budget and costs. Led and mentored new hire team additions and established formal training and enrichment program in GET to improve ramp up by 40%. Won major multi-million solutions contracts including first multi-generational architecture contract at Hyundai Motors of America.
Client Services Manager Services Solutions Sales role for assigned premier accounts in Cisco's Global Enterprise Theater including Financial, Manufacturing and Retail Verticals. Managed and exceeded annual sales targets in excess of $50M. Closed major multi-million dollar consulting contracts resulting in YoY business growth including ground breaking new contract with Ford Motor Company." X" rated employee (top achievement rating in company).
Senior Software Sales Executive recruited and promoted to transform a $0 startup LoB into $15M annuity business in under 2 years. Co-creator of "Solaris Everywhere" SaaS offering promoting and monetizing Solaris on x86. Worked to influence and recruit ISV's and Partners to create Sx86 compatible solutions and drive business towards Solaris. Managed Top Tier Global accounts and a 7 state region.
Senior Service Account Manager Managed $20M high-end Advanced Services business for Global Enterprise accounts and 5-state territory region and $50M Technical Services annually. Achieved 120%+ in each year in the position. Repeat SunRise club award winner (Chairman's Club for exceptional performance). Appointed to exclusive Sales Leadership Council by Sr Vice president of Sales to provide field insight, recommendations and serve as a sounding board for new ideas and offerings.