Printing tool Download PDF

Michael Dodd

Successful Information Technology Professional

Work experience


Merchandise Technology Analyst

Cracker Barrel Old Country Stores, Inc

Serving as the liaison with the Information Services Department while administering various applications used by the retail purchasing and merchandising groups. Supporting the effective use of end-user computing and reporting including first level user support of both retail and desktop applications. Responsible for prioritizing requests of IT (both enhancements and break/fixes) and managing user acceptance testing of all modifications to retail and merchandising systems. Design, develop, produce, and scheduling of ad-hoc reports for users within organization. Responsible for all aspects of supplier reporting from initial setup and support of supplier reporting.

Jan 2011Jan 2013

Director, IT Center of Expertise

American National Red Cross

Oversee delivery of IT services in nine state division. Manage team of 16 staff, contractors, and volunteers including hiring, performance management and termination. Develop IT budget for division, manage project cost, and deliver IT services in a consistent, reliable manner within budget constraints. Develop, track, monitor, and execute against metrics and performance management ratings. Work closely with other directors to ensure strategic planning alignment and consistent service delivery model.

  • Developed $3 million budget, identified and implemented 25% cost reductions
  • Led divisional implementation of One Red Cross Email—including deployment of Microsoft Office 365 and Office 2010
  • Developed and executed vendor consolidation effort for multiple divisions
  • Coordinated consolidation of 20+ chapter owned and managed websites to
  • Collaborated with finance team to develop and implement IT COE finance procedures for field staff and temporary finance staff
  • Managed deployments of VoIP telephony technology to 15 sites across five states
Jan 2008Jan 2011

Technology Solutions Manager

American National Red Cross

Responsible for all technology based systems, processes, and projects within the middle Tennessee 51 county region. Enabled the various lines of service by identifying, implementing, and supporting technology that increases productivity and reduces cost. Managed organization’s technology resources include application servers, networks, telephony, and all related software programs. As a member of the leadership team, developed budget, identified talent, built relationships with partners include donors and vendors.

  • Managed volunteer workforce of 20 + volunteers to implement and maintain chapter network and server infrastructure and support multi-regional disaster response to 2010 Flood
  • Served as key advisor to regional leadership in analysis of business requirements and the selection of technical solutions
  • Engaged board members and garnered their support for technology investments—both human capital and financial.

Java / Web Developer


Responsible for assisting project managers with identifying functional requirements and then translating functional requirements into design documentation. Estimated time requirements for enhancement requests. Designed and developed application code for enterprise transactional web application. Served as lead for IT initiated web related projects such as stability projects with objectives related to increasing availability and security. Assisted other developers with database related issues—most frequently requiring re-writing of SQL or modification of data schema.

  • Lead developer for aviation industry POS / credit card web application
  • Chosen by management to be responsible for secure application development. Received additional SAN institute train-the-trainer training and mentored other developers in best practices.
  • Lead developer for internal CRM application for sales team. Key objectives of the application were reducing the number of disparate systems sales associates were required to access to understand business relationships with customers.

Ingram Book Company
  • Lead Java / Web Developer (2000 - 2005)
  • Microsoft SQL Database Administrator (1998 - 2000)
  • Lead Support Technician (1998)
  • Retail Systems Installation Specialist (1995 - 1998)


Appalachian High School

Jefferson State Junior College

Auburn University

Summary of Qualifications

  • Continually recognized with positions of increasing responsibility for ability to understand and meet client needs
  • Strong business acumen coupled with industry and IT best practices, methodologies and solutions
  • Experienced in managing remote employees with differing skill sets
  • Able to thrive in deadline-oriented, high pressure situations
  • Proven record of flexibility and adaptability to any assignment or position