Work History

Work History
Jan 2013 - Present

Assistant Manager

Infosys BPO
Training and training coordination for right skilling employees Performance planning for direct reportees Identifying opportunities for process improvement Competency based recruitment for process requirement
Jul 2010 - Jan 2013

Team Leader

Infosys BPO
Leading a creative team of 8 focused on delivering creative campaigns for end clients of a leading online marketing company. The work involves managing end-to-end transactions, ensuring TAT deadlines are met, producing quality of highest standards, and pursuing client delight.
May 2005 - Jun 2010

Process Specialist

Infosys BPO
SME for client process Quality SPOC - reviewing, monitoring and feedback on transactions Process improvement initiatives to reduce turnaround time Work allocation to team Worked on SEM campaign creation, account optimization and bid optimization
Jun 2004 - Apr 2005

Teacher

SDA Pre-University College
Taught English and Computer Science for Grades 9 and 10 students

Education

Education
2012 - 2013

Master of Business Administration (MBA)

Sikkim Manipal University - Distance Education
2007 - 2009

E D Thomas Higher Secondary School
2002 - 2003

A+ & N+

IIHT
1999 - 2002

Bachelor of Science

Lowry Memorial College
Bangalore University

Skills

Skills

Business Analysis

Service Delivery

BPO

SEO

Digital Marketing

Certifications

Certifications

Google AdWords Certification