Michael Boyd

Support RGM in running 1.6 million dollar business. Provided leadership and guidance to all team members including shift managers. Ensured entire team served safe and quality food. Assisted in hiring and developing great team. Managed P/L statement which included but not limited to food and labor cost. Managed all inventory process and systems to achieve the most profit margins. Assisted in facility maintenance and vendor management. Solved customer complaints and team member conflict. 

Professionally delivered outstanding customer service. Resolved customer concerns including but not limited to billing,exchanges with merchandise and offered technical support. Followed up with customers concerns to ensure customer satisfaction. Maintained records of contacts and accounts.Use of multiple computer programs at once in fast paced environment.