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Summary

  • A detail oriented professional with 12+ years of experience in large IT organizations with in-depth experience in establishing and operating IT Processes & Governance frameworks utilizing different SDLC like waterfall, Agile, and Lean.
  • End-to-end life cycle knowledge of implementing the international standards and frameworks like CMMI-DEV, ITIL, and ISO 9001.
  • Experience of highly regulated environment like Banking and Life-science with knowledge of data governance, e-signature and supplier qualifications.
  • As a consultant completed many successful assignments in South Africa, Middle East, and India facilitating client teams in embarking on quality journey.
  • Conducted various trainings on the topics like Project Management, Risk Management, Configuration Management, Software Estimation and Measurement, Process Audits, Lean Six Sigma Basics, and MS Project.
  • Rich understanding of latest IT trends like cloud computing (SaaS) with knowledge of IT risk management and compliance in such environments.
  • More than 1000+ hours of auditing experience with participation as ATM for CMMI-DEV assessment

Work History

Dec 2014Present

Senior Expert Quality

inhive Group Middle East FZC
  • Established integrated QMS fulfilling IT governance practices and compliance requirements from CMMI, ITIL, ISO 9001, and ISO 27001 with extensive use of JIRA and Confluence
  • Advised on tool selection for increasing the adoption of Agile (Scrum) practices.
  • Devised an approach for easy traceability of requirements without creation of additional documentation.
  • Qualified the vendor’s solution/product through detail analysis of vendor quality reports, standards, existing controls and reference documents.
  • Transformed organizational existing practices by implementing methodologies like Scrum & Kanban.
  • Led the Risk Management activities with responsibilities of identifying, assessing and prioritizing the risks for the organization and the projects.
May-2012Jul-2014

Manager - QMG

Sears Holdings India
  • Attained CMMI L3 appraisal by facilitating process deployment and training 
  • Saved 3 million INR of annual financial leakage caused due to the unverified overtime payment report
  • Increased productivity of HR team for overtime consolidation report by template standardization and Excel VBA programming
  • Built the PMO dashboard with objective metrics to provide insight about portfolio and project health
  • Saved 200K INR of training department by conducting internal training on MS Project 
  • Configured and Analysed Customer Survey (CSAT) for determining improvement areas
  • Managed resource allocation on ISO 20000 certification projects to save on cost
  • Resolved team conflicts creatively to maintain positive relationships
May-2011Mar-2012

Senior Process Analyst

Samba Financial Group
  • Successful re-certification of the ISO 9001:2008 for the bank's IT group
  • Assisted organization in defining appropriate performance measures, and KPIs (Key performance Indicators).
  • Facilitated the process for technical teams to resolve conflicts and implementation issues.
  • Approve the final release post UAT to the production using internal checklists and processes
  • Liaison with Enterprise Risk management team to control the risk and implement CAPA
  • Document control and administration of PM tools
  • Extracting and collating data from different systems to prepare a KPI Dashboard and reporting to the management
Sep 2006Mar 2011

Consultant - Quality and Processes

Nihilent Technologies Pvt. Ltd.
  • Successful CMMI Level 3 assessment for 5 organization assisting at different stages from inception till appraisal.
  • Created an integrated Gap Analysis model to assess the client IT governance practices using CMMI, ITIL, Knowledge Management, and Testing Maturity .
  • Secured client appreciation for mapping more than 50 IT infrastructure processes and creating knowledge among the team members
  • Coached client teams for facing external assessment and audits
  • Modify existing processes by adopting and developing new approaches to achieve improvement.
  • Establish a metrics scorecard at portfolio/project level enabling senior management to take informed decision about project performance to control it.
Dec 2005Aug 2006

Executive - QAG

Fujitsu India (Formerly Rapidigm India)
  • Planning and conducting QMS and security audits/reviews for all the groups/projects and report audit observations.
  • Investigated the results of independent quality assurance reviews to suggest the CAPA.
  • Prepared six monthly Organizational Metrics Baselines Report by collating and analyzing project metrics data, analyze data using statistical techniques.
  • Collecting metrics from Projects and analyze on regular basis. 
  • Design and review processes, templates and forms
Aug 2004Aug 2005

Executive - QAG

Nihilent Technologies Pvt. Ltd.
  • Coordinated CMMI implementation activities. 
  • Plan and conduct internal quality audits highlighting non-conformity.
  • Coordinated activities of SEPG in identifying and facilitating process improvements.
  • Coordinate Causal Analysis & Resolution cell to find out root causes of defects and suggested preventive actions

Education

20032004

PG Diploma in Quality Management Systems

Indira School of Management Studies
20012003

Master in Computer Science

University of Pune
19982001

Bachelor of Computer Science

University of Pune

Skills

CMMI-DEV 1.3
Lean Six Sigma
ITIL
ISO 9001:2015
Agile (Scrum)
Atlassian JIRA
SharePoint
ARIS Business Designer
MS Visio
MS Project

Certifications

Dec 2015

COBIT 5 Foundation certified

APMG International
2013Present

Lean Six Sigma Black Belt

ASCB (Europe)
Nov 2012Present

CMMI-DEV 1.3

Software Engineering Institute
Oct 2010Oct 2019

PMP

PMI
Mar 2010Present

ISO 27001 Internal Auditor Course

Adaptive Processes
Feb 2007Present

ITIL Foundation

EXIN
Jul 2004Jun 2007

ISO 9001:2000 Lead Auditor

ASCB-UK

Portfolio