vResults oriented PMP certified professional having more than seven years of rich experience in process improvement consultancy, project management, business process management and software development.

vM.Sc.(Computer Science) and PG Diploma in Quality Management, supplemented with various IT trainings and certifications, presently working with Nihilent Technologies in capacity of Process Consultant.

vExposure of working with international clients leading the client and own team

vExpertise in CMMI/ITIL based Process definition and improvement, Metrics, and Audit related activities, working at various capacities

vProven ability to deliver high quality services within defined schedule and budget

vPossess excellent leading, interpersonal, communication and organizational skills with proven abilities in training & development

vConducted various trainings on the topics like Project Management, Risk Management, Configuration Management, Software Estimation and Metrics, Audits, Process Compliance and Standardization

vQuality management experience involves SQA review & facilitation, audit scheduling, configuration management, review of planning documents, gap analysis, metrics collection and analysis, project management related trainings, assistance to project managerfor finding out root causes and taking corrective actions etc.

Work History

Work History
Sep 2006 - Present

Consultant - Quality and Processes

Nihilent Technologies Pvt. Ltd.

Project Manager

  • Involved in estimating the cost of project and resource planning
  • Completed projects in time and within allocated budget.
  • Instrumental in effectively implementing Onsite-Offshore model for process definition project. Established initial project infrastructure effectively by negotiating the terms with internal groups.
  • Good in mentoring the team members to motivate them and deliver to the expectations
  • Managed project cost considering measures like resource ramping up and down at right time to improve the profit margin in cases of cross departmental resources
  • Identification and monitoring of project risks and issues by involved right stakeholders at right time thereby saving project from any unforeseen consequences
  • Preparing project status report and liaising with sponsor and project team to discuss the project progress

Process Consultant/Onsite Leader

  • Designing and rolling out processes based on CMMI and ITIL frameworks
  • Instrumental in getting several clients to CMMI Level 3 successfully within stipulated time frame and within resources provided. Pivotal role in training and handholding projects for their first ever CMMI assessment.
  • Designed and supported client in establishing organizational functions like SEPG, quality assurance (SQA), training committee and metrics office.
  • Facilitate and assist organization in Productivity increase, Defect reduction, Cost reduction, governance initiatives, across various geographies and, onsite/offshore models
  • Conduct interim reviews of client progress and highlight implementation issues to higher level management
  • Review existing processes of client against selected model like CMMI
  • Prepare client team for appraisal and audits by external parties
  • Work as a Change Agent and bring organizational friction on the surface in front of senior management
  • As a Onsite Leader communicate the requirements to offshore team and resolve any query
  • Conduct status meeting with client's sponsor and escalate issues on time

Business Process Analyst (BA)

  • Identify new processes based on business requirements
  • Analyze and understand the scope of work and conceptualize the business processes
  • Consult with stakeholders and obtain inputs to formulate process requirements for project team
  • Draw process flow charts and use case diagrams to depict the requirements obtained and obtain sign-off from stakeholders involved
  • Review alignment of new and existing process across the client organization and suggest the changes
Dec 2005 - Aug 2006

Executive - QAG

Fujitsu India (Formerly Rapidigm India)
  • Planning and conducting QMS and security audits/reviews for all the groups/projects and report audit observations to Senior management after due analysis of Non compliances raised
  • Collecting metrics from Projects and analyze on regular basis. Coordinating Project Management Reviews for all locations along with the Senior Management team and other project stakeholders
  • Preparing Organizational Baselines Report by collating project metrics data, analyze data using statistical techniques like control charts, Pareto diagrams, scatter diagram, and derive organizational level baselines
  • Involved in defects prevention activities in project by causal analysis and finding root causes of defects
  • Assisted Project Managers to successfully deliver projects on time, within cost and with fewer defects. Also review project plans and conduct configuration audit
  • Design and review processes, templates and forms
  • Conducted in-house trainings on Quality Management System, CMMI Overview, Causal Analysis and Resolution, Estimation, Risk management, Software Metrics, SQA Reviews and Configuration Management
Sep 2005 - Nov 2005

Process executive

Adea International
  • Planned and conducted QMS and security audits/reviews for all the groups/projects and report audit observations to Senior management after due analysis of Non compliances raised
  • Collected metrics from Projects and analyze on regular basis
  • Designed and reviewed processes, templates and forms
Aug 2004 - Aug 2005

Executive - QAG

Nihilent Technologies Pvt. Ltd.
  • Managed and facilitated CMMI implementation. Played key role in aligning process definition for agile projects to CMMI framework. Played key role as a change agent in negotiating with agile (SCRUM) team for adherence to CMMI practices
  • Prepare annual Audit Plan & monthly Audit Schedule and conduct internal quality audits as planned
  • Conducted physical configuration audit of the project and ensure functional configuration audit before release
  • Played active role in analyzing the software metrics provided by the projects and released metrics baseline
  • Recommended improvements in QMS by implementation of new methods and supported evaluation of new tools impacting organizational processes
  • Coordinated activities of SEPG in identifying and facilitating process improvements. Coordinate Causal Analysis & Resolution cell to find out root causes of defects and suggested preventive actions
  • Generating reports like Audit Analysis Report for NC and Observation Density and the SLA adherence
Mar 2004 - Jul 2004

Software Engineer

Datascan Infosystem
  • Pivotal in developing stand alone reporting component for customized ERP solution using rich text box. Programmed in Visual Basic to enhance the feature of the present application and improve the usability of software reducing user tolerance level
  • Handled back-end responsibilities by written T-SQL queries on SQL SERVER for generating various types of reports. Maintaining database with timely backup and restoration of database. Developing modules for easy transfer of data from database to various types of applications like Excel
Jun 2003 - Feb 2004

Software Engineer

GSM Infosoft
  • Collecting and analyzing requirements for module
  • Designing and coding of front end in VB/VB.Net as per client requirements. Developed web based application, client-server and intranet application using ASP/ASP.Net
  • Performed manual testing of module at unit and system level while integrating for defects detection


Aug 2003 - Aug 2004

Post Graduate Diploma in Quality Management Systesm

Indira School of Management Studies
Jun 2001 - May 2003

Master in Computer Science

University of Pune
Apr 1998 - Apr 2001

Bachelor of Computer Science

University of Pune



ARIS 7.1

For mapping and modelling of processes using well structure process architecture. Defining and integrating processes at different level of architecture.

MS Visio

For Process mapping and context diagram of solution

MS Project

For planning project/assignment tasks with allocation of resources, durationĀ for each task and sequencing activities with the help of predecessors


Definition of operational processes based on ITIL framework. Design AS-IS and TO-BE processes identifying gaps in AS-IS processes using ITIL.


End-to-end consultancy in CMMI implementation that includes gap analysis, process definition and implementation, training and audits. Helping client in establishing and functioning of SEPG, SQA, Training groups.


Mar 2010 - Present

ISO 27001 Internal Auditor Course

Adaptive Processes
Feb 2007 - Present

ITIL Foundation

May 2006 - Present


Nov 2004 - Present


Software Engineering Institute
Oct 2010 - Oct 2013


Jul 2004 - Jun 2007

ISO Lead Auditor