Summary

With decades of experience including inside and outside sales, b2b and retail. Successfully brought a company from startup to grossing $500,000 a year.  Trained sales departments and customer support groups for efficiency and growth which led my company to be the most popular regional ISP.  Examples of integrity, management and sales has afforded me promotions and raises in mulitple companies throughout my career. A sales leader in retail and inside sales with multiple rewards for customer satisifaction and support.

Objective

My objective is to begin a career as a recruiter in the IT industry. I have 15+ years experience in the IT industry. Including roles as Systems Administrator and network integration. I can walk the walk and talk the talk.  Decades of experience in the B2B, retail, inside and door to door sales including stints as assistant manager of two retail chain stores and a regional pharmacy and shift manager of a coffee shop. Plus multiple jobs in retail sales and on the fast track to management.

Work History

Work History
Jan 2012 - Apr 2012

Inside Sales Representative

Trulia Inc.

Inside sales for the second largest Real Estate website and the 3rd fastest growing website in the United States.

  • I developed strong and efficient marketing solutions for Real Estate agents and brokers.
  • Through inbound and a minimum of 80 cold calls a day I developed and maintained strong relationships with my customers.
  • Initated and help maintain the customer's profile and ad space on Trulia's web site. 
  • Tools at my disposal were the MS office suite, the web and leads stored in Salesforce.
Aug 2010 - Jan 2012

Sales Associate

Best Buy

Originally hired as a seasonal worker I was one of the few kept on after the end of the season. 

  • Tasked with selling appliances I quickly established a routine for putting the customer at ease and negotiating the sale.
  • Quickly became sales leader in the department and help raise the store's appliance to the upper 1/3 of the chain's stores.
  • Always number one in customer satisfaction with rewards for customer service. 
  • Mentored and Coached new personal in this and other departments of the store.
  • Consulted with the department manager to improve sales.
  • Quickly and efficiently corrected orders and installation problems for department.
  • Used expertise to sell products in other departments.
  • Follow-up with sales and installation.
Sep 2009 - Dec 2010

Contractor

Comcast
  • Independent Contractor for Comcast.
  • Sales and Installation for Internet connectivity.
  • Provided primary customer support for client.
Aug 2008 - Mar 2009

Sales and Customer Representative

LiveWire Information Services

Livewire purchased my ISP (below) in 2008. 

  • I had dual roles with Livewire as a sales associate and lead tech in the integration of the company's networks.
  • Maintained my quota for Internet connectivity sales established with MBAY (company below) and increased Livewire's sales in IT products and services.
  • Mentored staff in Internet Connectivity sales and increased revenue during transition.
  • Documentation of sales and support in Quickbooks and customer files.
  • Follow-up with customers on delivery options and cold calls to establish new business.
Apr 1995 - Aug 2008

Owner/Founder

Monterey Bay Internet
  • Conceived, built and managed a regional Internet Service Provider (ISP). 3,000 plus users including civic, medium and small business and home users. Company grossed over $500,000 a year in its 3rd year. 
  • Established and led sales department. Wrote SOPs for Sales and Help Desk personal.  Established sales quotas and personnel reviews.
  • Increasing gross income each year until company sold.
  • Cold call, B2B and door to door sales to promote business.
  •  Last 3 years was System's Administrator while maintaining role as Sales department lead and sales leader.

Education

Education
Aug 1978 - Jun 1980

Bachelor of Arts

UC Santa Barbara

Skills

Skills

Personal - Other

Willing to travel and work weekends.  Good presentation skills. Warm and outgoing personality. Patient.    

Connectivity

Internet: 56K, ISDN, DSL, T1, DS3, cable.   Co-Location: Wire Runs, Rack Installation, Cabling.   Wireless: Broadband wireless installation using the Breezecom equipment.

Hardware

Cisco: 7200 routers, Catalyst 5500 switches. 1200, 1800 and 2400 series routers.   Desktops and Laptops: Built, maintained and serviced PCs and Macs.   SOHO Connectivity: Linksys, Belkin and SonicWall. DSL modems, ISDN routers and modems.   UPS: APC's Symmetra UPS and other SOHO devices.  

Software

Office Suites: MS Office and (now) LibreOffice. Thunderbird   MS Software: Quickbook, Quicken, TurboTax.  Internet Exploder, Firefox. More of the same.   Operating Systems: OS 9.0+, Windows 2000, XP, Vista and 7.  Ubuntu 8.0+.   Server OS: Slackware, Ubuntu, Debian Windows and some Redhat.   OnLine: Connectwise Salesforce and Salesforce programming.   Open Source Server software: Bind, Apache, Smoothwall, MRTG, Nagios, Sendmail, Postfix.   CLI: Yes, BASH