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Work experience

May 2008Aug 2008

Line Inspector

Vermont Electric Power Company (VELCO)

~Line Inspector on 50 Million Dollar 115kV Electrical Transmission Project (Summer 2008)~Inspect for proper construction of transmission line structures and components over a span of 22.6 miles~Create photo documentation record for the 300 plus structures consisting of over 900 photo records~Inventory and distribute line construction materials as necessary~Successfully completed required safely, environmental and rail-road certifications

Jun 2003Aug 2007

Parts and Technical Representative

In the Swim Discount Pool Supplies

~Parts and Technical Representative (Summers from 2004-2007)~Description: With an emphasis on inter-personal telecommunications and problem solving skills, the primaryobjective is to patiently and attentively listen to the customer’s troubleshooting scenario, analyze this scenario so as to uncover the root cause of the customer’s problem, and develop and clearly communicate a recommend solution. With particularly complex scenarios, this process requires a series of follow-ups with the customer until a suitable solution is achieved.~Distinctions: Twice recognized for exceptional service and awarded with the distinction of Employee of the Month


Jan 2005Dec 2008


University of Illinois at Chicago

-Major: English with a concentration in the field of Literature before 1900-Minor: Religious Studies-Graduated with the rank of Summa Cum Laude with Highest Praise-Achieved a position on the Dean’s List every semester of attendance-Attained a cumulative Grade Point Average at this institution of 4.0 on a 4.0 scale


Callcenter Enviornment
Very comfortable working in a callcenter enviornment
Linux - Debian-Based Distributions
Intermediately skilled in using the Ubuntu Linux operating system
Microsoft Windows
Expertly skilled in using the Microsoft Windows operating system (Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7 Beta)
Microsoft Office
Expertly skilled with Microsoft Word and Microsoft PowerPoint Intermediately skilled with Microsoft Excell, Access, and Outlook
Typing speed of 60wpm


A recent graduate of the University of Illinois at Chicago, who is currently looking for an entry-level professional position to initiate a post-academic career.


Interested in Literature before 1900 -- particularly in the Realist Novel, Philosophy -- Particularly in "Poststructuralism" and Deconstruction, Literary Criticism, Theology, Psychology, Psychoanalysis, and  the advancements of modern Technology

Academic Projects


Ernie Hiatt