Maurice Hayes

Maurice Hayes


  • Highly self-motivated and goal oriented professional committed to pursuing a long-term career in Information Technolgy (IT)
  • Over 7 years of IT experience in multiple industries such as retail, automotive, engineering, and architect
  • Demonstrate strong analytical and problem solving skills, computer proficiency, and is able to follow through with projects from begining to end
  • Experience working on various projects providing technical assistance to users ranging from mid-level employees to executive management
  • Well organized, have strong work ethics, and willingness to work hard to achieve employer objectives
  • Proven ability to quickly learn and apply new technologies

Work experience

Work experience
Mar 2009 - Aug 2010

Systems Analyst
  • Managed over 5 different environmental projects which includes, development of project scope, goals, timeliness, deliverables, and implementation strategies
  • Analyzed the business and technical compatibility of systems for each project
  • Conducted and scheduled weekly meetings concerning project requirements, environmental needs, and number of resources needed to assist with different projects
  • Liaised between project managers, IT developers, QA testers, and business end users
  • Assisted in eliminating defects on muiltiple projects by troubleshooting and debugging technical related issues 
  • Reduced inventory loss on all client/server hardware by 20%
Sep 2007 - Nov 2008

Systems Specialist
  • Monitored the operation of  mainframe systems, network devices, system servers, and storage devices, taking appropriate action(s) in the event of system or hardware problems
  • Monitored production processing, providing basic problem resolution or escalation
  • Supported, installed, and configured all 500+ desktops, laptops, printers, and handheld scanners
  • Deployed and maintained over 300+ windows desktops and laptops
  • Configured and installed Microsoft Office and other standard desktop applications
  • Provided phone and desk side troubleshooting of standard and custom desktop software and hardware
Oct 2006 - Feb 2007

Sr Desktop Specialist
  • Assisted Electronic Data Service (EDS) on the PC Refresh End Of Service Life (EOSL) Project
  • Deployed and replaced  75 to 85 computers throughout the General Motors (GM) plant
  • Configured desktops and laptops by renaming, adding to the domain, and installing the necessary software upon user's request
  • Assumed leadership position by maintaining inventory of all clients, delegating tasks to team members, and providing daily updates to the senior manager
  • Satisfied management team by finishing the EOSL project a month before completion
Mar 2006 - Aug 2006

Desktop Specialist

Thinq, Inc
  • Provided 100% technical support to internal and external networked/desktop systems for 40 different clients
  • Implemented basic troubleshooting on workstations, laptops, and blackberries in a heterogeneous environment
  • Supervised and maintained all office PC systems including hardware, software, configuration, updates, and patches
  • Maintained the inventory of all technology equipment including but not limited to desktops, notebooks, and portable printers
Jan 2002 - Feb 2006

Operation Specialist

The Home Depot, Inc.
  • Provided customer support in a 24/7 call center environment by answering end-user questions and maintaining a presence at help desk or other customer point of contact.
  • Implemented basic hardware troubleshooting on PCs (Dell, IBM, and HP), and registers
  • Configured and re-imaged desktop computers and registers using ghost image
  • Implemented basic network troubleshooting on Cisco/Nortel hardware






Point Of Sale

Logmein Rescue


PC Anywhere

Windows Vista

Black Berry Desktop Manager



Symantec Backup Exec



Lotus Notes

Microsoft Windows 2000/XP

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)