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Summary

  • Highly self-motivated and goal oriented professional committed to pursuing a long-term career in Information Technolgy (IT)
  • Over 7 years of IT experience in multiple industries such as retail, automotive, engineering, and architect
  • Demonstrate strong analytical and problem solving skills, computer proficiency, and is able to follow through with projects from begining to end
  • Experience working on various projects providing technical assistance to users ranging from mid-level employees to executive management
  • Well organized, have strong work ethics, and willingness to work hard to achieve employer objectives
  • Proven ability to quickly learn and apply new technologies

Work experience

Mar 2009Aug 2010

Systems Analyst

  • Managed over 5 different environmental projects which includes, development of project scope, goals, timeliness, deliverables, and implementation strategies
  • Analyzed the business and technical compatibility of systems for each project
  • Conducted and scheduled weekly meetings concerning project requirements, environmental needs, and number of resources needed to assist with different projects
  • Liaised between project managers, IT developers, QA testers, and business end users
  • Assisted in eliminating defects on muiltiple projects by troubleshooting and debugging technical related issues 
  • Reduced inventory loss on all client/server hardware by 20%
Sep 2007Nov 2008

Systems Specialist

  • Monitored the operation of  mainframe systems, network devices, system servers, and storage devices, taking appropriate action(s) in the event of system or hardware problems
  • Monitored production processing, providing basic problem resolution or escalation
  • Supported, installed, and configured all 500+ desktops, laptops, printers, and handheld scanners
  • Deployed and maintained over 300+ windows desktops and laptops
  • Configured and installed Microsoft Office and other standard desktop applications
  • Provided phone and desk side troubleshooting of standard and custom desktop software and hardware
Oct 2006Feb 2007

Sr Desktop Specialist

  • Assisted Electronic Data Service (EDS) on the PC Refresh End Of Service Life (EOSL) Project
  • Deployed and replaced  75 to 85 computers throughout the General Motors (GM) plant
  • Configured desktops and laptops by renaming, adding to the domain, and installing the necessary software upon user's request
  • Assumed leadership position by maintaining inventory of all clients, delegating tasks to team members, and providing daily updates to the senior manager
  • Satisfied management team by finishing the EOSL project a month before completion
Mar 2006Aug 2006

Desktop Specialist

Thinq, Inc
  • Provided 100% technical support to internal and external networked/desktop systems for 40 different clients
  • Implemented basic troubleshooting on workstations, laptops, and blackberries in a heterogeneous environment
  • Supervised and maintained all office PC systems including hardware, software, configuration, updates, and patches
  • Maintained the inventory of all technology equipment including but not limited to desktops, notebooks, and portable printers
Jan 2002Feb 2006

Operation Specialist

The Home Depot, Inc.
  • Provided customer support in a 24/7 call center environment by answering end-user questions and maintaining a presence at help desk or other customer point of contact.
  • Implemented basic hardware troubleshooting on PCs (Dell, IBM, and HP), and registers
  • Configured and re-imaged desktop computers and registers using ghost image
  • Implemented basic network troubleshooting on Cisco/Nortel hardware

Education

References

Keisha Allen

Toni Elston

Brian Hightower

Kedrick Daw

Nathan Harris

Skills

SharePoint
Point Of Sale
Logmein Rescue
VERITAS
PC Anywhere
Windows Vista
Black Berry Desktop Manager
Unix
VPN
Symantec Backup Exec
LAN/WAN
Client/Server
Lotus Notes
Microsoft Windows 2000/XP
Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)