Nearly 30 years IT experience holding every position from programmer to Software Manager to Product Manager. Experience covers aerospace, manufacturing, data centers, dot-coms, and medical.
Current responsibilities include Service Management Platform owner for the Service Management Office of the CIO on ServiceNow. Seven years experience promoting IT Service Management best practices, including six years on the leadership team for the local ITSMF USA Interest Group.
A technical leader with strong analytical and problem solving skills and experience leading IT projects and teams of programmers, multidisciplinary IT and non-IT personnel.
· ITIL certified with experience implementing IT Service Management (ITSM)
· Certified Project Management Professional with over 11 years project management experience
· Product Manager for $13 million product line
· Technical Account Manager for Fortune-Global 100 customer with a million dollar per year Internet services contract
· Software Department Manager for OEM application
· Business analyst with experience developing and documenting processes and procedures