Download PDF


Seeking New Opportunity as a Video Security Professional.


I am a Field Support Specialist with 8 years of experience troubleshooting video security systems. Previously, I worked with Pelco - a recognized leader in the design, development and manufacture of video security systems, and Integral Technologies - open, flexible, hybrid recording solutions for security applications. In this capacity, I was responsible for performing a variety of hardware and software installations, troubleshooting and configuration of desktop/laptop personal computers pertaining to Windows and Linux-based CCTV applications. I have had to trouble-shoot client workstations (including on-site complete tear-downs and rebuilds) and various network installations both at my previous place of employment and in the field at customer locations. These systems were installed in a variety of settings, including casinos, airports, hospitals and schools. Although the majority of my experience is with the technical aspects of CCTV security systems and recorders, I do have extensive experience in Customer Service. Some of my previous duties included conducting in-depth technical product training, trouble-shooting training, and programming and wiring installation training - as it pertained to CCTV security systems.

Work experience

Nov 2009Oct 2010

Customer Showcase Specialist

  • Primary Customer support for business application related issues including server and network hardware.
  • Conducted in-depth technical product overviews, trouble-shooting, and programming training.
  • Oversaw all in-house and on the road product upgrades and product maintenance including functionality.
  • Traveled to product locations for product upgrades and/or repairs, as needed.
Jun 2007Nov 2009

Technical Solutions Field Specialist

  • Provided direct field engineering support and training for End-Users.
  • Traveled to customer sites to provide technical assistance.
  • Provided assistance in testing, trouble-shooting, and integrating security products to network environments.
  • Assisted customers and support group members in system design applications.
May 2004Jun 2007

Digital Applications Specialist

  • Responded to technical questions from customers concerning CCTV system troubleshooting.
  • Analyzed digital video applications in a computer network environment.
  • Provided computer system analysis and recommendations for hardware integration.
  • Documented performance levels and baselines of Digital applications in various network scenarios.
Aug 2003May 2004

Systems Computer Technician

  • Tested and troubleshot electronic and assemblies and identified defects that required rework.
  • Built, fabricated, and constructed prototype products and Assembly/Inspection procedures.
  • Analyzed equipment failures to determine cause, trends, and to recommend changes.
  • Assisted in the configuration, assembly, set-up, and testing of PC equipment.
Jul 2000Dec 2001

Assistant Network Administrator

CMB Industries, Inc.
  • Provided technical assistance to staff, assisting with network access, printing, and application software operation.
  • Installed, configured, and tested PC hardware and software.
  • Validated functions in all networking conditions, configuration of PCs and applications
  • Provided training to end users on systems use and various application suites.
  • Performed routine maintenance and user file backups.


Nov 1999Jun 2000


Fresno Institute of Technology