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Core Competencies

l Business Process Re-Engineeringl Technical Program Management l Client Relationship Buildingl Change Management l Vendor Negotiations, Services, Contractsl Business Process Management (BPM)l Strategic & Tactical Planning l Team Leadership & Direction l IT Security Managementl Business Continuityl Project Managementl eDiscovery

Prior career history

Also held roles as Senior Systems Engineer / Chief Architect for EXEL, Mechanicsburg, PA (2002-2004). Instrumental in the design of a new MS Active Directory architecture supporting over 21,000 systems worldwide.

Served in multiple roles at D&E Communications, Lancaster, PA as eServices Manager, Operations Manager, Senior Systems Engineer, and Systems Engineer. Also worked at Donegal Mutual Insurance, Marietta, PA as Manager of Network Services, Network Administrator.

More about Mark

Career Highlights



Seminars & Presentations

q Pennsylvania Criminal Defense League - Computer Forensics

Certifications & Training

q Certified Information Systems Security Professional (CISSP)q Microsoft Certified Systems Administrator (MCSA)q Master Certified Novell Engineer (MCNE)q Microsoft Certified Professional (MCP)

q CompTIA Project+TM Certification

Executive Technology Management

Demonstrated Success in Identifying and Delivering IT Programs That Meet and Exceed Business Needs

Multifaceted, resourceful management professional with distinguished career supporting technical operations, strategic planning, risk mitigation, and resource allocation for high-growth technology infrastructures. Spearhead teams in the design, re-design, and launch of cutting-edge solutions driving record-setting accuracy. Collaborative, innovative, and solutions-oriented partner who determines project parameters and manages all project life cycle elements.

Savvy, resourceful leader demanding and delivering the highest standards of excellence in enterprise management systems, large-scale deployment, and global client relations. Strong networking skills and ability to cultivate relationships with internal and external partners; expertise at large-scale change implementation and skill at transforming mission into action and vision into reality. Expert presenter, capable of building solid relationships with strategic partners and generating consensus throughout multiple organizational levels. Actively hold CISSP, MCSA, MCNE, and IT Project+ designations.

Key Management Highlights

As CTO, Trigon Technology Group

l Transformed company from the ground-up, identified strategic roadmaps, and determined necessary improvements across departments. Collaborated on critical project rollouts, deployments, and migrations.l Increased reveues in 2011 by orchestrating numerous process improvements, identifying increased efficiencies, and initiating effective cost controls.l Investigated, researched, and recommended new lines of business to expand offerings, including computer forensics, and offsite data backup.l Revitalized and improved customer service, communications, account management, and overall retention by benchmarking best practices and standards.l Prioritized and categorized projects and resources based on staff skill level and subject matter expertise. Created a comprehensive project management methodology, including timelines for delivery of projects.

As Executive Director, President - Central Penn IT Services

l Conceptualized, planned, and launched this start-up, growing business into a successful enterprise.l Designed and managed the infrastructure to support 1500 systems per Engineer while providing service in the U.S., Canada, Ireland, and India.l Drove and positioned company to reach pinnacle of success by optimizing service delivery, business development, resource performance, and accountability. Established and maintained benchmarks.l Established and executed an effective and repeatable process for computer forensics investigations. Worked in conjunction with U.S. Marshals to secure and preserve electronic evidence.

Work experience


Chief Technology Officer (CTO)


Spearhead planning, development, and operation of enterprise, overseeing system design/engineering, resource optimization, and services management as lead technology executive. Benchmark and establish strategic and tactical business plans, budgets, policies, and programs. Collaborate on the development and execution of forward thinking concepts to deliver IT processes most efficiently.

Partner with business units to determine needs and deliver value-based technology solutions to divisions, external companies, and clients. Formulate clear job descriptions, compensation plans and roles. Lead innovative and targeted efforts to increase team performance, and ensure results through personal training and mentoring. Interface with vendors to negotiate contracts and agreements, and maximize alliances. Conduct metrics analysis and forecasting. Direct the overall reorganization of company operations and processes.


Executive Director / President


Provided chief leadership and executive management of consulting services, operations, project management, and application support to a global clientele. Directed sales and marketing, customer service, vendor relationships, and financial administration. Seamlessly secured large support contracts for locations worldwide, including the US, Canada, Ireland, and India; implemented Kaseya and ConnectWise systems. Created and maintained project cost models, financial projections, and budgets.


IT Consultant


Administered all aspects of systems engineering, networking, auditing, and infrastructure design. Seamlessly delivered independent verification and validation services for a $250M comprehensive workforce development system initiative of the Pennsylvania Department for Labor and Industry. Directed core Cisco network components and Nokia appliances for the Commonwealth of Pennsylvania. Championed the company's 1st successful disaster recovery test of all systems.


Management Certification Program

D&E Communications, Inc.


York Technical Institute