As CTO, Trigon Technology Group
l Transformed company from the ground-up, identified strategic roadmaps, and determined necessary improvements across departments. Collaborated on critical project rollouts, deployments, and migrations.l Increased reveues in 2011 by orchestrating numerous process improvements, identifying increased efficiencies, and initiating effective cost controls.l Investigated, researched, and recommended new lines of business to expand offerings, including computer forensics, and offsite data backup.l Revitalized and improved customer service, communications, account management, and overall retention by benchmarking best practices and standards.l Prioritized and categorized projects and resources based on staff skill level and subject matter expertise. Created a comprehensive project management methodology, including timelines for delivery of projects.
As Executive Director, President - Central Penn IT Services
l Conceptualized, planned, and launched this start-up, growing business into a successful enterprise.l Designed and managed the infrastructure to support 1500 systems per Engineer while providing service in the U.S., Canada, Ireland, and India.l Drove and positioned company to reach pinnacle of success by optimizing service delivery, business development, resource performance, and accountability. Established and maintained benchmarks.l Established and executed an effective and repeatable process for computer forensics investigations. Worked in conjunction with U.S. Marshals to secure and preserve electronic evidence.