Applications / Software Experience

Microsoft Applications SharePoint - Office Applications - Word, Excel, Access, Outlook, Visio, etc.

Print, Graphic, and Multimedia Applications - Adobe (CS) Creative Suite and (TS) Technical Communications Suite, - InDesign, Acrobat, Photoshop, Illustrator, etc.

Help Authoring Applications - RoboHelp, etc.

Web Authoring Applications - Frontpage, Dreamweaver, GoLive, etc.

Simulation Authoring Applications - Outstart SoftSim, Firefly, etc.

CBT Authoring Applications - Outstart Trainersoft, etc.

MISC - Adobe Connect, SnagIt, Camtasia, Audacity, SQL, Autoplay Media Studio, Paint Shop Pro, and various multimedia authoring, conversion and publication tools.

Summary

Technical Writing (hardware, software, government and corporate) - Instructional Materials Specialist

Results driven writer with a focus on instructional methods/materials and collaboration with Corporate/Technical Trainers and SMEs. Provides extensive successful experience with research, planning, collaboration (with SMEs, Trainers, other writers, learners), development, design, writing, proofing, editing and revising technical and instructional documentation and multimedia materials. Emphasizes accuracy, validity, readability, usability, effectiveness, and efficiency to meet corporate, administrator, user, trainer, and student objectives.

Proven areas of expertise include:

  • Curriculum Development
  • Practical Objective and Measurement Analysis
  • Learner/Audience Analysis and Application
  • Adult Education Principles
  • Learning Styles Application
  • Training/Instructional Methods Application
  • Multimedia Development and Integration
  • 508 Compliance
  • Distance Education
  • Instructor Led Training (ILT)
  • Computer Based Training (CBT)
  • Web Based Training (WBT)
  • Print and Digital Training Manuals
  • Corporate Branding
  • Layout and Design Principles
  • Consistency Development and Adherence in Styles/Style Guides
  • Policies and Procedures Documentation
  • Internal and External Documentation
  • Documentation Control
  • Complete writing process/lifecycle 
  • Writing/Technical Writing/Teaching/Training/Support

Portfolio Samples

Instructional Materials

Reference Manuals

Internal Documentation

Multimedia

Online Content Samples and Less Technical Works

eBooks

Work History

Work History
Jun 2007 - Present

Writer / Technical Writer

Independent Contractor
  • Contract technical writing services provided to customers such as BBVA Compass, Amerex, Blue-Bird Corporation, NABI (North American Bus Industries), and miscellaneous corporate, manufacturing and publishing entities
  • Web development and implementation services to small businesses
  • Online Content Writing for various online publications
  • Ebook writer/publisher

BBVA Compass Bank (Global Risk - Economic Capital) - http://www.bbvacompass.com/ via APEX Systems - http://apexsystemsinc.com/

Blue-Bird Corporation - http://www.blue-bird.com/

NABI - http://www.nabusind.com/

Amerex Defense/Amerex Corporation – http://www.amerex-fire.com/

GoodEReader - http://goodereader.com/blog/author/sherry-snider/

Web Hosting Database - http://whdb.com/

Ghost Tour iPhone App Site Summaries and Photos - http://itunes.apple.com/us/app/ghost-tour/id378017625?mt=8 http://www.ghosttourapp.com/

Sherry Snider, Technical Writer – http://www.SherrySnider.com

Section 508 Compliant PDFs –http://www.Section508CompliantPDFs.com

Aug 2009 - Apr 2011

Writer / Curriculum Developer

SAIC / Center for Domestic Preparedness Location

Writing, proofing, researching, editing, and revising training manuals and instructional materials for emergency responders to CBRNE (Chemical, Biological, Radiological, Nuclear, or Explosive) incidents in the Curriculum Department for the CDP (Center for Domestic Preparedness)/Homeland Security.

  • Primary projects - Healthcare course materials for resident training at the Noble Training Facility and non-resident training delivered at multiple locations
  • Secondary projects - Law Enforcement, HAZMAT, CBRNE, and other WMD-related course materials

SAIC - http://www.saic.com/

Center for Domestic Preparedness - http://cdp.dhs.gov/

Center for Domestic Preparedness on YouTube

Aug 2002 - Jun 2007

Technical Writer / Trainer

IBML

IBML (Imaging Business Machines, LLC); Birmingham, Alabama; Corporate technical writing and training provided for IBML internal and external customers on company products and services, hardware and software in technical, instructional, and multimedia formats.

IBML - http://www.ibml.com/

Apr 2002 - Aug 2002

Help Desk Analyst / Technical Support

United Healthcare

Southeast region technical support for AL, GA, FL, NC, TN, AR, MS, LA, TX, and miscellaneous telecommuters throughout the US. Troubleshooting and instruction provided to users for all hardware, software, legacy AS400 applications, network connectivity (DUN, VPN, LAN, & WAN), and IT related data.

Oct 1999 - Apr 2002

Deskside Support Technician

Honeywell

Hardware/software installation, troubleshooting, and repair, PC moves, adds, and changes. As a local site IT contact/coordinator, local IT management requirements include junior network management and administration, help desk management, local systems design and implementation, network connectivity configuration and troubleshooting, research and analysis, server and desktop virus protection, digitization techniques, methods, and storage, disaster recovery planning assistance, networked training systems and lab development/implementation, assistance and training provided to users as needed.

Honeywell, Anniston Aerospace R&O - http://www.honeywell.com/sites/aero/Maintenance_Repair_Overhaul.htm

Aug 1999 - Oct 1999

English Teacher

Thomaston-Upson Schools
Oct 1998 - Jul 1999

Technical Writer

Black Creek Integrated Systems

Black Creek Integrated Systems Corp.; Moody, Alabama; Primary duties of position consisted of writing, editing, design, layout, and publication of software documentation (print and electronic). Additional duties included data graphic design and manipulation, beta testing, plc program testing, CAD assistance, and application support.

Aug 1997 - Aug 1998

English Teacher

Calhoun County Board of Education
Dec 1995 - Nov 1997

English Instructor

Gadsden State Community College

Adjunct English Instructor - Temporary Instructor/Language and Fine Arts Coordinator

Aug 1995 - Jun 1997

Adjunct English Instructor

Jacksonville State University
Feb 1994 - Jul 1996

Center Manager / Certified Instructor

McDaniel's TaeKwonDo Plus
1994 - 1995

ECE (English Competency Exam) Remediator and Tutor

Jacksonville State University

For the JSU Center for Individualized Instruction, provided remediation services to students in preparation for the English Competency Exam; Offered tutorial services to students who need assistance in university English classes.

1990 - 1994

Other Work Experience during college studies

Miscellaneous
  • Spring 1994 Substitute Teacher for the Walker County Board of Education, LaFayette, Georgia.
  • Spring 1994 Research Assistant, Dr. Joanne Gates, English Dept, Jacksonville State University, Jacksonville, Alabama; Converted text to data; Researched various systems; Rendered skills in computer applications, typing, and communications.
  • 1992 - 1993 Bookseller, Waldenbooks, Chattanooga, Tennessee; Performed various duties on a priority basis. Covered daily sales receipts, register sales, customer service, telephone customer service, computer accessing and processing, shipping and receiving, stock count, stock pulls, vacuum cleaner repair, and general maintenance of the store.
  • Spring 1992 Computer Lab/Teaching Assistant for CAI English Composition courses (EH 102), Jacksonville State University, Jacksonville, Alabama; Taught and assisted students in the use of Wordperfect 5.1, grammar, spelling, composition, form, research, and simple mainframe operations.
  • Spring 1991 Journalism Intern, WDEF-TV Channel 12, Chattanooga, Tennessee; Responsible for taping, editing, writing, processing information on the scene and over the telephone, office communication, news gathering, and production.
  • 1990 - 1991 Clerical Aide in the Office of Admissions and Records, Dalton College, Dalton, Georgia; Processed applicant data; Sorted and filed student registration information; Assisted with microfilm records; Processed written and telephone inquiries; processing incoming/outgoing mail.

Education

Education

Certifications

Certifications

Bioterrorism Mass Prophylaxis training

TEEX - Texas Engineering Extension Service

Emergency Medical Conference Attendee

Integrated Medical, Public Health, Preparedness and Response Training Summit

Bi-Weekly H1N1 Teleconferences

DHS/IGP

Adobe Webinar Series for DHS

Emergent, LLC

Spot Award for Excellence

SAIC - Science Applications International Corporation

Spot Award for Excellence - 508 Compliance

SAIC - Science Applications International Corporation

WCC member

WCC - Writers of Calhoun County

ASTD Conference Attendee

ASTD - American Society for Training and Development

STC, member, Birmingham, AL Chapter

STC - Society for Technical Communication

Miscellaneous

Microsoft, CompTIA, etc.

Georgia Educator: Master's Certification

State of Georgia

Alabama Educator: Rank 2

State of Alabama

References

References

Joerg Beuck

"It was a pleasure to work with Sherry. Being from Germany I really appreciated the work ethics and enthusiasm and especially the intercultural communication skills" February 7, 2010

Contact via LinkedIn

Craig Reeves

"Sherry was a positive contributor to the IBML training and documentation staff. Very dedicated and professional in everything she produced for the training department." February 10, 2010

Contact via LinkedIn

Marcia Dickerson

"Sherry is an instructional systems designer's dream writer. Her attention to detail, passion, and commitment to the project is inspiring. She takes it upon herself to learn as much as she can about the subject she is writing about to include taking classes herself in order to "understand" what the student needs in the classroom. It is a real pleasure to work with Sherry as she understands the mission, and she approaches it with a great sense of humor. Sherry is a great team member, and her commitment to excellence is without par." March 8, 2010

Contact via LinkedIn

Allen Davis

"Sherry was always a pleasure to work with. As a senior level software developer it is always a major plus to have someone as detailed as Sherry document your software. The results delivered by Sherry were on the money and made it easier for both customers and internal personnel to use the software that I developed." February 6, 2010

Contact via LinkedIn

Tonya Burnett

"I consider myself very fortunate to have worked with Sherry Snider for many years at IBML. Sherry is an exceptional technical writer with the ability to adjust her delivery of material, depending on the audience. She serves with confidence and promotes her positive work ethic on a daily basis. Her honesty, dependability and attention to detail are a few of many reasons that Sherry would be an asset to any organization." February 9, 2010

Contact via LinkedIn

EJ LeBlanc

“The first time I met Sherry she was happily engrossed in her work, her fingers flying across a keyboard as she crafted Subject Matter Expert (SME) notes into the Hospital Emergency Response Training for Mass Casualty Incidents course (known as HERT). I interrupted her to ask her a question, and, when she had answered it, I couldn't resist finding out what she was working on, as she seemed to be enjoying it so much. Her face lit up as she began to describe to me the processes detailed in the course. At first I thought it must be the subject matter she was enjoying, but I now know that Sherry "lights up" while working on every course she approaches: she loves learning. This translates directly into a love for developing instruction, a love for teaching, a love for training -- a love for helping people to be their best. In fact, her curiosity, passion, and intelligence are rivaled only by her dependability and professionalism. Sherry has always been there when I needed her, and I am the better for it. I give Sherry my highest recommendation because I know any organization will be the better for accessing her sagacity and energy.”March 28, 2011

Contact via LinkedIn

Crystal Roberts

"Sherry is a dependable individual that I have enjoyed working with at the Center for Domestic Preparedness (CDP).  I have had the opportunity to observe Sherry's professional skills as well as interpersonal style.  She is consistently pleasant, and takes on all assignments with enthusiasm and dedication.  Regardless of deadlines or other pressure, Sherry always delivers.  Her superior organizational skills make her the consummate multi-tasker.  With her take-charge attitude, inclusive approach and strong grasp of industry concepts, Sherry wil be a wonderful asset to any organization." March 28, 2011

Contact via LinkedIn

Heather Horn

"Sherry is a very intelligent person who commits herself to her performance while on the job. I enjoyed working with her at the Center for Domestic Preparedness and would recommend her to others." May 17, 2010

 Contact via LinkedIn

Brooks Gallman

"Sherry is a quick learner with great ideas. Her rapid response and natural ability to finding solutions to problems is great for individual or team work. Her skills are vast and she has strengthen each project we've worked on." March 15, 2010

Contact via LinkedIn

John Ruiz

"I found Sherry to be a thorough and effective member of the IBML customer support team while I was in the professsional services department. She seemed to always be the one to go the extra mile when either a customer or a co worker needed it." February 8, 2010

Contact via LinkedIn

Charles Platt

“Sherry is a detail-oriented individual capable of capturing the finest minutia in a developing product, analyzing it, and negotiating it with groups of multidisciplinary subject-matter-experts. Her diplomatic approach to problem solving in this arena continues to be a treasured asset and a necessity to accurate and comprehensive curriculum product development. She is a consumate and uncompromising professional in all aspects of her job performance. I look forward to any opportunity to work with Sherry in her current position or any future position she might hold.” March 17, 2011

Contact via LinkedIn

Frank Troha

"While working at SAIC as Curriculum Manager, I managed a staff of 18 instructional designers/developers. Sherry was among them and stood out for a number of highly positive reasons, which include her instructional development capability, technical writing skill, ability to quickly absorb new and complex subject matter, responsiveness to "last-minute" requests, initiative to improve existing work procedures, adaptability to ever-changing needs/priorities, eagerness to learn, and consistently good humor -- all in a remarkably fast-paced, demanding work environment. In sum, given her capabilities, positive attitude, and professional demeanor, I believe Sherry would quickly prove her value to almost any employer, regardless of industry-type.” March 16, 2011

Contact via LinkedIn