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Infrastructure Specialist with experience in design, implementation, and support for WAN/LANs, wireless networks, DNS, DHCP, and Active Directory. Additional experience includes disaster recovery, capacity planning, and business continuity. Excellent problem-solving skills and interpersonal skills.

Work experience

Jan 2015Present


private company
-Solving software, hardware and network problems by communicating with customers online (through the company’s web-site chat) and by phone.
-Being the last instance of problem-solving process;
-Managing issues with the highest priority;
-Managing the team of technical experts;
-Helping the newcomers to understand internal technical support policies and procedure of solving technical issues.
Jul 2011Dec 2014

store manager

Sales of goods and services , staff training , monitoring the implementation of the targets . Delegating responsibilities. Development plans for the development , management 



National Mining University 2013

Program Engeneering


Troubleshooting equipment. The assembly , installation, maintenance , repair , upgrading computer systems Working with office applications (MS Word, Exel, Power Point, etc. ). Work Photoshop (Photoshop.) Installation of workstations , configuring Windows 98 / ME / 2000 / XP,  Installation 2003 Server etc. The knowledge base of PCs . 

Personal and business qualities 

Personal and business qualities : Punctuality , discipline and reliability , the ability to observe and draw conclusions. The desire to improve the professional skills , quick learner .