After working in the hospitality industry for over twenty years, I decided to develop a consulting/management company that specializes in hotel management. The company is called Avant Hotels Group Inc. and we specialize in developing innovative strategies that ensure long-term success for our clients and their respective hotel portfolios
Sep 2007 - Sep 2007
·Co-Founded exciting new Hotel Management Consulting company
·Developed strategic initiatives and all brand marketing including web design, promotion materials, etc.
·Recruited best-in-class hotel professionals to support company philosophy of comprehensive hotel management solutions through innovative thinking.
·Assisted in opening of upscale restaurant chain in Portland, Oregon
Aug 2005 - Aug 2007
Director of Operations
·Developed all operational elements of new upper upscale extended-stay brand inspired by Westin Hotels.
·Worked with brand team, A&C and Design in creating hotel design features, product layout, suite configurations, brand signage, etc.
·Developed segment specific property management and revenue management systems
·Created brand specific guest experience programs as well as all brand manuals including brand standards, SOPs, technology requirements, pre-opening/critical path, F&B, OS&E, etc
·Developed IT infrastructure program which included several innovative guest experience amenities (i.e. guest web portal, in-room entertainment devices, etc)
May 2002 - Aug 2005
·Exceeded forecasted revenue goals, posting double-digit RevPar gains for two consecutive years and 130% RGI (revenue generation index) goals for 25 consecutive months.
·Designed and implemented austerity program that effectively cut operational costs without negatively impacting guest service and contributing to an 8% gain over budgeted GOP.
·Hotel received over 15 brand achievement awards for everything from guest satisfaction to forecasting accuracy, Sales, A/R management, and revenue and GOP successes.
·Engineered turnaround of hotel service scores as evidenced by hotel brand ranking shift from #38 to #7 and guest satisfaction scores of 94% and higher.
·Assisted in the opening of flagship property in New Orleans, LA and reopened the property after the devastating Katrina Hurricane disaster
Dec 1998 - May 2002
·Opened and managed The Hampton Inn and Homewood Suites by Hilton Hotels located in the North Shore region of Boston, Massachusetts
·During second year of operation, hotels exceeded RevPar and GOP goals by 18% and continued to successfully gain market share in excess of 125% RGI.
·Successfully positioned both properties among the esteemed “Circle of Excellence” as the top branded hotels in service and product ratings as well as financial performance
Jun 1995 - Dec 1998
Regional Director of Operations
Humphrey Hospitality Inc
·Successfully served as the Regional Director of Operations responsible for twelve properties located in several southeastern states. Hotels varied in size from 180 to 350 rooms (full and limited service)
·Created and implemented several austerity and guest satisfaction programs that effectively cut costs while dramatically improving overall service scores among all of the properties
·Performed extensive training at all levels of management particularly Sales & Marketing and advanced Operations.
·Responsible for primary budgeting and marketing plan development at all properties.