Sr. Desktop Support Technician
DCi Technology Solutions
• Provide final-tier support to end users and LOBs for all technology issues including applications, communications, hardware, networks, policies, software, systems, and vendors within an 8-hour SLA.
• Work collaboratively as a team member to manage compliance, inventory, project tasks, information security and special requests.
• Properly collect, communicate, resolve, transfer and update tickets in real-time with detailed product, quality and service category codes including method, resolution, service level breach, and effort.
• Create, maintain and update databases, directories, documentation and information systems.