Cognizant Technology Solutions
üGood working knowledge in Banking Domain.
üWorking Knowledge in Production Support.
üConducting system study/ coordinating with team members for maintenance & support.
üExtending application maintenance and Production support.
üMaintenance of Windows and Solaris production server.
üShell scripting batch file creation and scheduling in the Crontab. Writing the shell script.
üCoordination with the vendors and the customer for various release, upgrades, and other licensing related issues.
üFix the bug and make a change request use of Remedy.
üUnderstanding criticality of issue and impact to customer business
üProvide immediate technical support and expertise in restoration of customer High availability environments.
üApplying systematic problem solving techniques, high quality case documentation.
üDelivers timely solutions to customer issues and meets the defined SLAs for resolution time.