Patel S R

Patel S R

Objective

Seeking assignments in UNIX, DATABASE Technical Consultancy (UNIX/SOLARIS, SQL—Production Support) with an organization of repute.

Summary

üA result oriented professional with nearly 1.3 years of total experience in IT and in Production Support with Bankin Domain.

üCurrently associated with Cognizant Technology Solutions, Pune as Production Support Team Member

üServed Theorem Inc, Mysore as Software Engineer.

üCore skills are UNIX, SQL, Production Support (My UNIX Technologies, SHELL Scripting, Scripts Changes, Enhancements and Modifications, Data Retrieving).

üPossess extensive knowledge of UNIX, SQL, REMEDDY,Iheat, Shell Scripting, Production Support.

üPossess experience in creating of designing the SHELL SCRIPS & Retrieve Data..

üAn effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.

üExceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.

Work History

Work History
May 2010 - Present

Engineer Trainee

Cognizant Technology Solutions

üGood working knowledge in Banking Domain.

üWorking Knowledge in Production Support.

üConducting system study/ coordinating with team members for maintenance & support.

üExtending application maintenance and Production support.

üMaintenance of Windows and Solaris production server.

üShell scripting batch file creation and scheduling in the Crontab. Writing the shell script.

üCoordination with the vendors and the customer for various release, upgrades, and other licensing related issues.

üFix the bug and make a change request use of Remedy.

üUnderstanding criticality of issue and impact  to customer business

üProvide immediate technical support and expertise in restoration of customer High availability environments. 

üApplying systematic problem solving techniques, high quality case documentation.

üDelivers timely solutions to customer issues and meets the defined SLAs for resolution time.

Jul 2009 - May 2010

Software Engineer

Theorem Inc

üDefine and execute a strategy to maximize revenue through email communication.

üContinuous advancement of DM emails capabilities (targeting, personalization, tracking, etc.).

üSetting up and monitoring all email marketing launches via email service providers.

üWorking with external and internal creative resources to develop effective designs for all emails and supporting landing experiences.

üReporting on performance, bounces, complaint rate of all emails sent.

üDevelop strategic data-driven customer email programs.

üManage and optimize the design, content, targeting & messaging of email communications.

üUtilize aggressive testing to maximize campaign performance and isolated campaign driver effectiveness.

üWork with business development and marketing teams on promotions and overarching/multi-medial campaigns.

üAssist in the development of the overall marketing plan and how email marketing fits within that plan.

Education

Education
Oct 2004 - Jul 2009

B.E

PES Enginnerin College

Skills

Skills

HTML, PHP

SQL

Unix And Shell Scripting

Certifications

Certifications

ITIL V3

Cognizant Technology Solutions