Proficient Administrative Written Communication, Astute Research & Information  Collection Skills, Organization, Analyzing Information , Professionalism, Problem Solving, Verbal & Written Communication, Listening, Customer Focus, Handles Pressure, Data Entry Skills, Word Processing , Thoroughness, Attention to Detail, Decision Making, Informing Others, Results Oriented

Work History

Work History
Aug 2014 - Present

Optometrist Assistant / Front Office Administration

Dr. Lynell Heatley, OD - First Sight Vision
  • Administer optical pre-tests to patients: Auto-Refractor, Visual Field (peripheral vision), NCT (Air Pressure Machine)
  • Calendar maintenance - update scheduling appointments or accept walk-ins if availability exists
  • Distribute patient intake forms, privacy practices - compliance of HIPPA acknowledgment etc.
  • Adhere to confidentiality requirements of secure records/data
  • Retrieval & respond to prescription verification requests;  Department of VA referral documentation
  • Insurance: confirm eligibility status of patient for services, determine applicable reimbursements, co-payment & out-of-pocket amounts
  • Obtain authorizations for selected services
  • Acquisition of patient benefit coverage through various In-Network & Out-of -Network Insurances accepted by Provider
Jul 2014 - Jul 2014

Wine Club Assistance - Temp Assignment

Pine Ridge Vineyards
  • Expedited focus of project to provide main point of contact across multi-level clubs (tiered membership) in coordinating updates for declined credit cards on file
  • Recovered delinquent accounts through implementing call-for-action email template design to create a sense of urgency which directed attention & motivated response
May 2013 - Feb 2014

Wine Club Assistant / Hospitality Representative

Bouchaine Vineyards
  • Processed multiple club shipments with various additions, promos, exceptions into data system for fulfillment &/or manual import of orders into shipment software to package in-house (*depending on State criteria /permit requirements).
  •  Ran reports to identify pending payments, expired accounts, incomplete/incorrect info
  • Investigated issues using multiple resources: direct contact, correspondence, data files, records, transaction history etc & offered solutions in resolve of standard/complex issues. Pursued completion through team collaboration & ensured resolution through dedicated follow-up.
  •  Input & organization of membership information – incl. setup, update & cancellation of confidential billing accounts.
  • Tasting Room open-close procedures, stocking & inventory counts of wines for club shipments, orders & library. Enticed visitors with winery “story”, shared benefits & special discount pricing of inclusive membership options, driven to provide top service & create an enjoyable experience within a fast paced atmosphere 
  • Provided all visitors with gracious service, optimized club member signups through custom pourings – Used judgement to modify “menu” complimenting preferences. Assisted in all aspects in special/ VIP events.
Jan 2006 - Aug 2011

Receptionist/ Cashier Expeditor/ Sales Associate

Golden Gate Roofing Co./ C-Casa/ Pac-Sun & Quiksilver Factory Outlets

Technical Competencies




Solution Reach


Vin65 / eWinery 


UPS WorldShip

FedEx Shipment Manager


MS Office Suite 2003/2007 +

Accurate Database Entry


Word processors

Email: Account Setup

Internet Explorer / Firefox / Chrome

Micros - POS Cash Register


2000 - 2004

H.S. Diploma

Napa Valley Alternative School


Sep 2009 - Present

Certificate of Completion - Technology 101: A Small Business Guide

U.S. Small Business Administration- Office of Entrepreneurial Development

Professional Affiliations/ Community Activities

Napa Historical Society

The Goodman Library 

1219 First Street 

Napa, CA 94558 

Research Staff - (Volunteer)

Napa County Animal Shelter 

942 Hartle Court

Napa CA, 94558

Kennel Tech - (Volunteer)

Currently involved/ subscribed with online  Associations/ Community Forums to remain with a competitive insight on developments in respective professional field