Certifications

Certifications

Juniper Networks Certified Associate – Junos

Juniper

Introduction to Linux

Linux Foundation

CompTIA Network+

CompTIA

CompTIA A+

CompTIA

Microsoft Certified Solutions Associate MCSA Windows 7

Microsoft

Technical Skills

Juniper Junos, Dell Force10 FTOS, Arista EOS, Nagios, Cacti Weathermap, Naemon, Confluence and JIRA, HTML, CSS, JavaScript, Google Docs, Linux, Mac OSX, Ipswitch WhatsUp Gold, Vmware Vsphere, Numara Footprints, Cisco Secure Access, Extreme Networks Ridgeline, Microsoft Office 365, Visio, Lync, Geist Environmental Monitoring, git, Juniper / Cisco CLI, BASH, iTerm/Screen, TIA/EIA

Work History

Work History

Site Operations Technician (Network)

Mar 2013 - Oct 2015
Twitter

Racked and stacked, installed, deployed and maintained edge routers, core switches, load balancers and other network equipment in the data center and POP sites (Juniper MX960, MX2020, EX9216, EX8214,

MX480, SRX360, f5 C2400,A10 AX5200, Cisco Catalyst 3750-X, 5500)

Racked and stacked, configured, troubleshot Top of Rack (ToR) switches (Juniper EX2200, 4200, 4550, Dell S60)

Installed, tested, terminated and troubleshot data/telecommunications cables, including Cat5, Cat6 and fiber media (Single-mode, multi-mode, MPO/MTP) utilizing a variety of connectors, SFP, XFP and CXP

(1/10/40/100GbE)

Troubleshot CRC and buffer chip errors, low light levels, polarity issues

Processed cross connect requests and work with vendor and carriers for LOA

Verified and validated cross connect and light levels

Performed network upgrade, maintenance and repairs

Worked closely with Network Engineering, Mission Critical Engineering to build out new phases including

network aisle design, fiber patch and trunk runs, labeling standards, fiber raceways, cable managers

Updated POP site documentation including specs, cross connects, and inventories

Partnered with vendors to develop Bill of Materials (BoM) for all projects / efforts

Reviewed Scope of Work (SoW) and Method of Procedure (MoP) documentation for projects

Coordinated/Monitored the work of vendor’s installers and contractors for fiber patch cable installation, trunks,labelling, testing and polarity

Managed stock quantities for fiber patch cables, transceivers, FPCs, PICs, MICs and order them in

advance for future projects

Lead multiple projects to migrate from Juniper MX960 to MX2020 to increase capacity

Updated and maintained Cacti weather maps for both data centers

Trained and mentored junior technicians

Submitted RMA requests to DC manufacturing team to ship and receive parts from vendors and track all

equipment RMAs and ensure the proper levels of spare inventory are maintained

Network Operations Center Technician II 

Jan 2011 - Mar 2013
Georgia State University, Atlanta, GA

Monitored all servers, networks, applications and services

Responded to alerts/alarms according to standard operating procedures

Contacted technical personnel as required by critical outage procedures
Answered after hours help desk calls

Installed CAT5, CAT6 & Fiber cables in the Data Center

Performed daily tape rotations for backups and verified tapes with Iron Mountain Secure Sync

Installed and removed Hosts/Servers/Network equipment
Implemented and monitored batch processing jobs

Initialized security scans with QualysGuard Web Service
Created security and copyright violation tickets and disabled/enabled user accounts

Updated Asset Management Database and department Knowledge Base

Created and updated Change Management tickets

Proactively managed the ticket queue and worked closely with engineers and vendors to resolve service issues

Monitored the temperature and humidity, UPS and CRAC units in the Data Center and remote locations

Updated GSU IS&T web page regarding System/Network Status

Sent campus wide broadcast emails to faculty, staff, and students

Provided onsite support for device troubleshooting, including power cycles/reboots, cable testing/replacement

Technology Consultant

Jul 2009 - Jan 2011
Diagnosed and repaired hardware and software problems
Performed on-site repair and preventive maintenance on Desktops, Laptops
Installed and updated Windows OS
Backed up and restored data
Setup wireless networks

Technical Support Analyst

Jul 2006 - Jul 2009
IBM
Provided hardware and software support to IBM and Qualxserv support services representatives in the field; dispatched technicians as needed
Resolved problems involving break-fix, operating systems, application programs and networks Determined, identified and solved problems for business users of ThinkProducts
Collaborated with Lenovo World Wide Level 2 to resolve advanced issues
Assisted and advised 1st Level Support on how to troubleshoot and resolve incidents
Provided hardware and software support to Lenovo Designated Resolution Owners
Resolved customer complaints regarding on-site and depot service, parts availability, product quality and other issues
Promoted within six months of hire to the technical escalation hotline to solve advanced issues Promoted second time to escalation team to focus on resolving customer complaints
Maintained high volume caseload and complaint case resolution
Received numerous letters of commendation and at least one IBM Recognition Award monthly

Education

Education

Associate of Applied Technology in Computer Programming 

2002 - 2004
Gwinnett Technical College Lawrenceville, GA

Bachelors of Arts

1991 - 1994
Faculty of Economics, University of Istanbul Istanbul, Turkey

Languages

English

Turkish

German