CRM Technical Consultant
Provide technical expertise on, develop, and configure for MS Dynamics CRM and MS Unified Service Desk.
Responsible for configuration and development of all Unified Service Desk components ITVT delivers.
Provide demo's and host workstream sessions to new and existing customers.
Developed a Fetch XML interface generator, configurable through CRM for Nuon / Vattenfall.
Currently working on a universal CTI integration adapter for Unified Service Desk. The adapter can work with many API's through the implementation of a custom HTTP over TCP socket server, which has been built into a USD Hosted Control.