CRM Technical Consultant
Provide technical expertise on, develop, and configure for MS Dynamics CRM and MS Unified Service Desk.
Configure and development of Unified Service Desk extensions.
Provide demo's and host work-stream sessions to new and existing customers.
Developed a Fetch XML interface generator, configurable through CRM for Nuon / Vattenfall.
Developed an omni-channel adapter for Unified Service Desk. When communication over any channel is routed to an agent, the adapter will recognize the customer, open the corresponding records in the CRM system, open a 360 view and contextually set all agent-scripts according to the customer intention. The adapter can work with many API's through the implementation of a custom developed HTTP over TCP server.
Developed a custom notification and validation solution in Dynamics CRM 2016 for Autostadt(Volkswagen). The solutions allows validation to be done on the back-end server of CRM and provide contextual information through custom notifications in the CRM form.