American Society of Nuclear Cardiology

Director of Education and Meetings                                                  May 2009 - Present

Director of Live Programs                                                                    October 2008-May 2009

The purpose of the American Society of Nuclear Cardiology's (ASNC) continuing medical education (CME) program is to promote lifelong learning with high quality evidence-based didactic and interactive educational opportunities. These activities are designed to advance physicians competence, enhance practice performance, promote patient safety, and where possible, improve patient outcomes. It is our goal to develop creative educational activities that clearly link the needs of the learner with the planning process, format, and delivery of each activity, resulting in enhanced knowledge, practice skills, and improved patient health.

  • Manage the Education Department including 3 professional employees and up to 9 meetings per year
  • Direct an annual conference with 1400-2000 attendees per year- including faculty selection and topic assignment, site selection and housing management, exhibit hall management, room assignment and overall flow
  • Facilitate the Continuing Medical Education Accreditation process for the Society
  • Supervise the development of new online educational products
  • Evaluate current business model and provide feedback for positive change

Leadership in Learning

A proactive leader with over twelve years of experience in education. This experience is not only in customer service and enrollment management, but also in marketing, business process modeling and communication plan development. Along with leadership and management abilities, it has shaped the knowledge, skills, and values necessary to make immediate and long term contributions to any organization.

  • Goal oriented professional with over twelve years of experience in higher, professional, and medical education
  • Accuracy, self-motivation, attention to detail and excellent organizational and interpersonal skills are integral aspects of my daily duties
  • Dedicated to customer service and the anticipation of customer needs
  • Experienced in budgeting and strategic planning processes

Work History

Work History
Jul 2006 - Oct 2008

Director

Director- Enrollment Management Unit and Single Point of Contact Office 

The Office of Enrollment Management (EM) Unit and the Single Point of Contact Office were housed within the University of Maryland's Office of Professional Studies and later moved into the Office of Extended Studies. The Single Point of Contact Office, or SPOC, is a one-stop-shop that offers concierge level services and links the campus electronically to students around the corner and across the globe. Designed for professional students taking credit courses, SPOC provides a student-centered, user-friendly process that is easy to navigate.

EM and SPOC support professional students with full student life-cycle services from prospect to alumni relations. The EM process involves developing tactics to convert students to the next step in the life cycle: from prospect to applicant, applicant to admitted student, admitted to registered student etc.  and developing tactics to increase the rates of conversion.  The SPOC concierge service assists students in each role and ensures that their administrative needs are met so that the students can concentrate on their academics.

  • Created and implement unique communication plans for 25 distinct programs
  • Provided concierge level customer service to approximately 2000 students
  • Facilitated all student services from application to graduation for each program
  • Supervised up to three professionals, manage the budget and strategic plan for the unit
  • Supported all Office of Professional Studies programs including professional education and non-credit programs
Oct 2007 - Oct 2008

Business Analyst (Half Time)

http://www.umd.edu

Business Analyst - Kuali Student System Project

The Kuali Student System Project is the next generation of student system, rather than being just an information system it will be a system designed to provide unique concierge services to each user. The system design is a five year community source project. The overriding goal is to create a system that serves the needs of each member of the campus and can be adapted to serve the unique needs of each campus. 

As a Business Analyst on this innovative project, I work with experts and stake holders from across the campus to identify the current systems capabilities as well as limitations.  I serve a liaison function between the business side of the University and the technical developers.  This role has greatly increased my ability to communicate with multiple constituents and understand each of their unique needs. 

  • Worked with Subject Matter Experts (SMEs) to identify their roles on the campus and their interactions with the current student information system
  • Created high level business process models
  • Wrote narratives to describe specific processes
  • Developed detailed use cases in order to define system capabilities
  • Created, modified and organized the wiki pages used for cross institution communications
Jul 2005 - Jun 2006

Manager- Single Point of Contact

  • Supported the development and launch of new professional degree and certificate programs
  • Expanded the reach of the SPOC model to professional programs run outside of the Office of Professional Studies
  • Continued to support online program and other Office of Professional Studies for credit programs
Feb 2001 - Jun 2005

Coordinator- Single Point of Contact

  • Ensured quality campus services for up to 1,700 courses and 12,000 students for Summer Sessions at Maryland
  • Served as a virtual campus for students in fully online programs
  • Negotiated campus policies that benefited students in non-traditional programs
  • Assisted in development of a quick reference guide to educate the campus about these unique programs
Aug 1998 - Jan 2001

Coordinator- Office of the Registrar

  • Coordinated the production of 30,000 ID cards in six months as the One Card Production Coordinator
  • Oversaw the daily ID card operation including hardware maintenance and software upgrades
  • Managed the production of the University's Schedule of Classes for seven years- including editing and refining the content, developing detailed layouts, developing contracts and media packets, and selling advertising
  • Assisted in the University's planning cycle- using data analysis to determine the need for classes and seats and the allocation of resources

Education

Education
May 2005

Master

University of Maryland, College Park - College of Life Sciences
Aug 1998

Bachelor of Science

University of Maryland, College Park - College of Life Sciences