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software skills
Languages ​​English: Advanced level, writing, reading, understanding and spoken.  Computer Program. Management of Microsoft Word, Excel, Power Point.  Programme. Management of online tools such as Siebel 7 Support Service HRT.

Work experience

Jan 2013Present




Call Center agents play a vital role , liaising between clients and business entities . They are responsible for responding to customer inquiries and questions about the products and services that the organization produces or provides . Depending on the organization that provides the products , the duties and responsibilities of a call center agent are different. Most agents exert their functions on the phone in the call center , some communicate with customers over the Web , email or skype .

Duties and Responsibilities

• Answer incoming calls and assist customers who have particular inquiries or questions .

• Provide customer service in a personalized way with a high level of quality.

Awakening the customer interest in products and services offered by the organization.

• Update the existing database with lasmodificaciones or changes the current state of the clients or potential clients.

• Assist clients of the organization based on communication with the service queries and troubleshooting.

• Respond to customer inquiries and questions promptly.

• Provide regular information on the effectiveness and robustness of the policies and procedures of the department of customer service.

• Provide the information collected to monitor business opportunities and trends.

• Checking and categorization of customer problems .

• Identification of problems in queries or complaints and proposing solutions for improvement.

• Provide a daily basis required reports according to customer needs.

Jan 2012Feb 2013


Unilever HR El Salvador

Unilever HR El Salvador .

Title: LPC for IBM - Recruitment UNILEVER To Costa Rica in Central America.

Function: Responsible for the activities related to the hiring of Unilever CA Responsible for ensuring appropriate processes with business , maintaining immigration status ( legalization process documentary Expatriate located in transfers between countries of Central America ) controls. Constant to employees on various processes as a Local point for everything related to payroll Guide.

Performance reporting and consolidation of local data for computer performance indicators . ( Constant training in the area) .

Document Review, audit on information provided by the various departments involved in the process from Costa Rica , to transfer with stakeholders : Legal Department, IT Systems Service, Department of Finance to HR activation processes .

Jan 2007Jun 2011

Professional Service

Pizza Hut

Pizza Hut. 

Title: Professional Service. 

Function: The customer service is the most important function exercised in this position, thanks to the experience i got in job I found it very easy way to interact with people.

Jan 2006Dec 2006

Assistant Kitchen



Position: Assistant Kitchen. 

Function: In this job I served as a cook in various areas of the kitchen, i did a big effort to increased my personal development.


Jan 2007Apr 2014



I am doing the last process to finish my English Major..