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Meredith Wilson

Customer Service Professional 


To obtain a sales-focused position in a new industry that leverages my expertise in customer service, strong interpersonal skills, and significant experience managing relationships with key customers and industry partners to improve customer satisfaction and drive an organization to record sales figures.

Work experience

Jan 2013Oct 2015

Sales and Marketing Manager

Sunset Hills Vineyard
  • Manage all direct-to-consumer sales initiatives, including tasting room hospitality, wine club development, event execution, and retail operations
  • Responsible for hiring, training, scheduling, supervising, and evaluating all retail staff members
  • Develop and maintain a strong social media presence, focusing on customer engagement, brand recognition, and increased customer loyalty
  • Use social media, company website, internet resources, and on-site marketing to drive core initiatives, including driving net tasting room revenues, increasing membership and profitability for the wine club, and improving the customer experience
  • Promote new products and reinforce sales of core product line
  • Strategize and build relationships to increase wine sales through distribution to retail and restaurant customers
Apr 2011Jan 2013

Estate Club Manager

Sunset Hills vineyard
  • Doubled wine club sales in first year
  • Directed all aspects of club, including shipment schedules, monthly promotions, and inventory management
  • Marketed wine club through promotional materials, member events, and superior customer service
  • Developed long-term production plans in coordination with winemaking team, balancing growth projections, harvest estimations, and revenue requirements
Feb 2007Apr 2011

Cellar Club Manager

Breaux Vineyards
  • Oversaw record growth of wine club, increasing membership from 500 members to 1200 members
  • Participated in development and execution of direct-to-consumer programs including events, sales incentives, and customer loyalty strategies
  • Implemented diverse marketing initiatives, including newsletters, website content, and email marketing campaigns


Problem Solver

Quick decision maker and problem solver, and a self-motivated hard worker that thrives in the fastest paced environments


Skilled with Microsoft Office software suite, QuickBooks POS and easily adapt to new, industry-specific software


Motivational team builder and mentor. Natural leader, drawn towards personnel management and coaching

Excellent Communicator

Excellent communicator, company ambassador and public speaker. Passionate about creating and maintaining a positive customer experience through service


May 2015

TIPS certified

Newport enterprises 

TIPS® (Training for Intervention Procedures) is the global leader in education and training for the responsible service, sale, and consumption of alcohol. Proven effective by third-party studies, TIPS is a skills-based training program that is designed to prevent intoxication, underage drinking, and drunk driving.

Jun 2012

American Heart Association Heartsaver CPR/AED

American Heart Association (AHA)

Heartsaver CPR/AED  teaches Adult, Child and Infant CPR, along with first aid for Choking, and education around Heart Attack and Stroke. There is also focus on prevention, and the Chain of Survival. This course also teaches application and use of Automatic External Defibrillators (AEDs) in life threatening situations. 


Consultant & Guest Speaker

Maryland wineries association

Consultant and guest speaker at the Maryland Wineries Association annual meeting in 2011 and 2013  The presentations covered everything from starting a wine club to long-term retention.


Intermediate Certificate Holder

Wine & Spirits Education Trust

This qualification for wine and spirit employees gives students excellent comprehensive product knowledge.  The aim of the course is to focus on the key grape varieties and regions of the world, and principle varieties of spirits.