Work History

Work History
Aug 2014 - Feb 2015

Assistant Manager

FAIRFIELD RESIDENTIAL|
  • Demonstrate community and apartment/model and apply product knowledge to the future residents needs by communicating the features and benefits the match their needs.
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
  • Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
  • Perform Book keeper functions such as collect, record, and post all monies received daily. Ensure bank deposits are made in a timely manner.
  • Communicate with Property Manager regarding all delinquent accounts, providing details and annotations for all balance due’s, legal notices sent, and strategies taken to resolve the issues.
  • Assist the community manager in ensuring that all invoices received for the property are processed in a timely manner
  • Preparation of final disposition paperwork.
  • Responsible for all on-site collections, filing the necessary legal documents for non-payment of rent, and appearing in court for all legal matters.
Jul 2012 - Aug 2014

Assistant Community Manager

ET CONSULTANTS

Assistant Community Manager | ET Consultants | July 2012- August 2014

  • Manage daily financial transactions including Payments for leasing, taxes, maintenance, insurance and others.
  • Assist in meeting the property’s budgeted occupancy goal through effective sales, leasing, advertising, resident retention, property appearance, and promotion. Accurately track, report, and source all prospects through property sales tools such as phone logs, daily traffic report, and guest cards.
  • Prepare and process all new resident move-in paperwork to adhere to company, local, state, and federal requirements.
  • Assist manager in impartially assessing, and then training, evaluating, and counseling staff per company guidelines. Understand property needs and be able to avoid overtime and over budget conditions.
  • Insure that invoices are properly coded and submitted through the construction department or regular accounting channels.
  • Know and understand all reports, and be able to meet company reporting procedures.
  • Submit accurate and timely weekly listings, sales recap, and traffic recap reports.
  • Maintain a 95% or higher occupancy rate Inspect company inventory on a daily basis to insure product is presentable and in the best condition possible.
  • Assume all managerial responsibilities in managers’ absence.

Skills

Skills

Management

  • Monitor renewals. Distribute and follow-up on renewal notices
  • Manage daily financial transactions including Payments for leasing, taxes, maintenance, insurance and others.
  • Filling approved positions with qualified staff using job descriptions, company application, background checks, and in person interviews.
  • Submit accurate and timely weekly listings, sales recap, and traffic recap reports
  • Training, evaluating,and counseling staff per company guidelines.
  • Understand property needs and adjust expenses as needed such as overtime, grounds maintenance expenses, making sure the property was at its best while staying at or under budget. .
  • Designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.

Sales

  • Maintain a 95% or higher occupancy rate by utilizing sales techniques acquired through training, years of personal experience and focusing on customer service.
  • Fully informed of current rental rates, sizes, locations and all amenities of property was key in answering any questions the customer may have, demonstrating in depth knowledge of the property was essential in my high sales average by displaying confidence in the product being sold.

Communication

  • Being able to listen to the residents and keeping an open line of communication with all the resident’s needs.
  • Making sure follow up calls and email communications were all made in a timely manner.
  • Being able to effectively communicate the property features and rental requirements to prospective residents without using “office” slang or lingo helped in a smooth application process for the customer.
  • Always updating the Property Manager or Regional manager with any useful or required information on a daily basis.