Discharge Pharmacy Technician
Erlanger Pharmacies, Inc.(formerly Moore & King), Chattanooga, TN
Receiving national certification in October of 2010, my original Clerk position transferred to a traditional Pharmacy Technician role which I fulfilled at 3 different store locations. In January of 2013, I was accepted to be a part of our Bedside Delivery Program as a Pharmacy Liaison for Erlanger Medical Center building a program in effort to decrease hospital readmissions. In this position I had several opportunities to be involved in more nontraditional aspects of pharmacy such as:
- Acting as a readily available personal liaison to the pharmacy for patients as well as hospital staff including physicians, nurses, case management, hospitalist, and respiratory techs within our teaching hospital. This included developing presentations, training materials, and marketing aides catered to individual departments.
- Trouble shooting patient's proposed home medications before discharge to address any insurance issues such as non-formulary drugs or those requiring prior authorizations as well as ensuring that the patient leaves with an affordable maintenance regimen they can continue.
- Utilizing discounted prescription prices for uninsured discharge patients thru the 340B program while helping ensure correct inventory is used to help build additional credits.
- Researching and proposing comparable medication alternatives to hospital staff as needed to meet cost or insurance requirements .
- Working with Erlanger's Case Management team to request payment assistance for indigent care patients to reduce readmission within 30 day window.
- Maintaining documentation records and submitting needed information to accounting department for patient assistance provided.
- Exploring manufacturer patient assistance and coupon/voucher programs to maintain current knowledge of those available to help patients and the hospital financially.
- Presenting to and working with medical residents providing education on less common or specialty drugs. Also, educating on state laws, insurance audit issues, and writing to ensure accurate pharmacy dispensing to avoid issues for patient and physician after discharge
- Meeting with hospital administration and/or specific departments to develop protocols and guidelines for discharging patients often detailed to specific unit requests to better fit their workflow which allowed us to more than double our case load within approximately 2 years.
- Developing relationships with various drug reps to keep abreast of new drugs available for prescribing that would meet patient needs.
- Working very closely with Erlanger's Care Transitions team to help promote their mission of optimizing care for Medicare patients and minimizing financial penalties to the health system by reducing readmissions in this group. This sometimes required extra effort and coordination as issues developed after patient had been discharged for some time.
- Training new CPhT’s, as well as Pharmacists, as our case load expanded requiring more team members as well as aiding in relationship building between new team member and all referral sources.