Clerk/Certified Pharmacy Technician/Hospital Liaison
Aug 2010 - Present
Erlanger Pharmacies, Inc.(formerly Moore & King), Chattanooga, TN
Before receiving certification, my time with the company began in a clerk position which mainly consisted of efficiently running checkout station while assisting customers both in person and over the telephone. After receiving national certification in October of 2010, my position transferred to a traditional Pharmacy Technician role. I gained unique experiences in each of the 3 locations I have transferred between to accommodate staffing challenges at those particular stores. In January of 2013, I was accepted to be a part of our Bedside Delivery Program as a Pharmacy Liaison for Erlanger Medical Center, which along with my team coworkers, we have been able to more than double the total prescriptions filled each month all in an effort to decrease hospital readmissions. In my last almost two years, I have had several opportunities to be involved in more nontraditional aspects of pharmacy such as:
- Acting as a personal resource to the pharmacy for patients as well as hospital staff including nurses, case management, hospitalist, respiratory department, and residents and attending physicians in our teaching hospital and marketing services to these groups in an individualized manner.
- Trouble shooting patient's proposed home medications before discharge to address any insurance issues such as non-formulary drugs and those that require prior authorizations as well as ensuring that the patient leaves the hospital with a regimen within a cost range that they can maintain as needed. This entails a need to familiarize yourself with various companies and plans and their specific requirements.
- Offering steeply discounted prescription prices to uninsured discharge patients thru our 340B Clinic pricing while again trying to ensure access to affordable medications whether therapy is short or long term.
- Offering cost efficient yet comparable medication alternatives to hospital staff as needed.
- Working with Erlanger's Case Management team to request payment assistance for indigent care patients so we know they leave the hospital with necessary medications.
- Constantly exploring manufacturer patient assistance and coupon/voucher programs to maintain current knowledge of those available to help patients and the hospital financially.
- Presenting to and working with residents in various specialty areas on understanding their roles in pharmacy aspects of patient care both before and after discharge.
- Meeting with hospital administration and/or specific departments to develop protocols and guidelines for discharging patients with their preferred drug regimen.
- Developing informational resources and promotional material to distribute to both referral sources and patients.
- Working very closely with Erlanger's Care Transitions team to help promote their mission of optimizing care for Medicare patients and minimizing financial penalties to the health system by reducing readmissions in this group. This sometimes requires us to seek financial assistance and getting needed medications to patient homes by utilizing our pharmacies delivery program after discharge.