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Work experience

Aug 2010Present

Discharge Pharmacy Technician

Erlanger Pharmacies, Inc.(formerly Moore & King), Chattanooga, TN

Before receiving certification, my time with the company began in a clerk position which mainly consisted of efficiently running checkout station while assisting customers both in person and over the telephone.  After receiving national certification in October of 2010, my position transferred to a traditional Pharmacy Technician role.  I gained unique experiences in each of the 3 locations I have transferred between to accommodate staffing challenges at those particular stores.  In January of 2013, I was accepted to be a part of our Bedside Delivery Program as a Pharmacy Liaison for Erlanger Medical Center, which along with my team coworkers, we have been able to more than double the total prescriptions filled each month all in an effort to decrease hospital readmissions.  In my last almost two years, I have had several opportunities to be involved in more nontraditional aspects of pharmacy such as:

  • Acting as a personal resource to the pharmacy for patients as well as hospital staff including nurses, case management, hospitalist, respiratory department, and residents and attending physicians in our teaching hospital and marketing services to these groups in an individualized manner.
  • Trouble shooting patient's proposed home medications before discharge to address any insurance issues such as non-formulary drugs and those that require prior authorizations as well as ensuring that the patient leaves the hospital with a regimen within a cost range that they can maintain as needed.  This entails a need to familiarize yourself with various companies and plans and their specific requirements.
  • Offering discounted prescription prices to uninsured discharge patients thru our 340B Clinic pricing while again trying to ensure access to affordable medications whether therapy is short or long term.
  • Proposing cost efficient yet comparable medication alternatives to hospital staff as needed.
  • Working with Erlanger's Case Management team to request payment assistance for indigent care patients so we know they leave the hospital with necessary medications.
  • Maintaining all required documentation needed by accounting department for patient assistance provided by Case Management.
  • Constantly exploring manufacturer patient assistance and coupon/voucher programs to maintain current knowledge of those available to help patients and the hospital financially.
  • Presenting to and working with residents in various specialty areas on understanding their roles in pharmacy aspects of patient care both before and after discharge.
  • Meeting with hospital administration and/or specific departments to develop protocols and guidelines for discharging patients with their preferred drug regimen.
  • Developing informational resources and promotional material to distribute to both referral sources and patients.
  • Working very closely with Erlanger's Care Transitions team to help promote their mission of optimizing care for Medicare patients and minimizing financial penalties to the health system by reducing readmissions in this group.  This sometimes requires us to seek financial assistance and getting needed medications to patient homes by utilizing our pharmacies delivery program after discharge.
Jul 2010Aug 2010


Cracker Barrel Country Store, Chattanooga, TN

Greeting and seating customers, with upbeat friendly attitude, as timely as possible and according to server's workload in designated areas ensuring speedy service to maximize customer satisfaction.  

Apr 2007Apr 2008

PRN Medical Assistant

Center for Comprehensive Medicine, Chattanooga, TN

Performing as a team member in a fast paced physician's office in both clerical and clinical aspects to maintain timely flow for patients and physicians while cultivating a caring and supportive atmosphere for patient.  Clerical and clinical experience gained by:

  • Scheduling patient appointments according to their personal needs as well as according to scheduling guidelines requested by appropriate physician.
  • Assisting patients via phone with questions and concerns when able, and directing to appropriate staff member or taking message to forward to appropriate staff member if additional assistance is needed.
  • Checking patients in upon arrival verifying/updating current personal information and obtaining insurance billing information as well as obtaining any required documents and/or signatures.
  • Obtaining patients vitals, placing patient is rooms according to physician request to expedite flow, ensuring thorough up to date health and medication records by entering into patients electronic medical record while in room, and documenting any and all patient concerns to be addressed during visit.
  • Assisting physicians with minor procedures in office.
  • Performing additional in office tests and labs as requested.
  • Providing patient with copies of all need prescriptions or calling in verbally to patient's pharmacy as well as addressing any issues with medications such as prior authorizations.
Dec 2001May 2006

Shift Supervisor/Pharmacy Technician

CVS Pharmacy, Trenton, GA

I began my employment period as a Cashier and Photo Lab Associate, later earning a promotion to Shift Supervisor, and spending time working both front store and as a Pharmacy Technician.

Responsibilities included:

  • Customer service at checkout and photo lab to include operating register, answering phone calls, maintaining knowledge of current promotions, stocking merchandise, developing photos, and addressing customer issues and complaints to ensure optimal customer satisfaction.
  • Opening and/or closing store while managing 2 to 5 employees on average.
  • Submitting weekly order for store to maintain appropriate inventory.
  • Organizing displays for special promotions.
  • Making weekly store schedules for approximately 5 to 10 employees.
  • Completing daily deposits for store.
  • Working all aspects of pharmacy filling process including drop off, data entry, dispensing drugs, and customer pickup.
  • Neatly filing all paperwork required to be stored on location according to law and store guidelines.
  • Processing drug special orders as needed.


David Wood Ministries, Trenton,GA

Performed basic receptionist/secretarial duties including:

  • Answering multi-line phones and directing calls to appropriate department.
  • Accepting and processing telephone orders.
  • Maintaining neat filing system for customers and their accounts.
  • Entering and updating current customer information in company database.
  • Organizing both large small mailing projects. 


Aug 2012Dec 2012

Chattanooga State 

Chattanooga, TN

Courses towards Associates Degree in Registered Nursing 

Aug 2004May 2005

Northwestern Technical College

Rock Springs, GA

Courses towards Licensed Practical Nurse Associates Degree

Jan 2004May 2004

Dalton State College

Dalton, GA

Undergraduate courses towards degree in Early Childhood Education

Aug 2003Dec 2003

North Georgia College and State University

Dahlonega, GA

Undergraduate courses toward degree in Early Childhood Education


Nov 2010Present

Licensed Pharmacy Technician

TN Board of Pharmacy

Current license to work as a Pharmacy Technician in the state of Tennessee

Oct 2010Present

Certified Pharmacy Technician


National certification to work as a CPhT


Available upon request.