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Mercedes Cabrera

IT Business Minor;  Office Administration/ Manager experience




University of Massachusetts

IT Business Administration Minor



Northern Essex Community College

Computer Information Science; Application & Operations, Computer  Networking

Work experience

Feb 2014Present

Outcomes Coordinator & Office Manager

Lawrence Community Works

Outcomes Coordinator & Office Manager, Lawrence, MA

Database Manager maintaining accurate and detailed records on ETO, CMax, and NPE Assist with data quality management Assist staff with their IT problems. Assist with Intake Coordination with Asset Building department Act as a liaison between departments Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Assist in all aspects of planning and implementing network wide events as well as organizing board meetings Assist with the enrollment of any prospective students for HOC seminars, ESOL and computer class well as youth program(MC). Return phone calls to clients requesting information Oversees calendar for housing counselors and room availability

Feb 2012Feb 2015

Personal Care Assistant


PCA,, Lawrence,

MA Provide companionship to an autistic young adult and supervised her activities at her home.

Sep 2011Feb 2013

Optometric Assistant


Optometric Assistant, Salem, NH

Maintain patient records, schedule appointments and check in patients upon arrival Assist in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field Prepare patient for vision examination and coaches' patient in care and use of glasses or contact lenses.

Sep 2006Jul 2009

Office Manager/administrative Assistant

AgilePath Corporation

Office Manager/Administrative Assistant,, Newburyport, MA

Provided executive-level support to the Vice President with reports, and demonstrated ability to improvise and meet demanding deadlines Efficiently tracked progress and job costs of multiple projects throughout the country Monitored email and server system on an ongoing basis; created email accounts for new employees Accurately managed purchases and maintained equipment tracking records Interfaced professionally with vendors and directed queries to technical team as needed Coordinated special events, travel arrangements, and itineraries; conducted web training meeting

Sep 2006Dec 2006

Computer Instructor

Lawrence Community Works

Computer Instructor,, Lawrence, MA

Taught advanced courses in Microsoft Word, Excel, Access, PowerPoint, Outlook Express to adult learners; developed course materials and exercises as required.