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  • Doha Qatar
  • +97455436800

Melzer Lobo

Project Officer


Aiming at a career within an organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success.

Work History

Nov 2015Present

Project Officer

Qatar Airways - Doha

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with both business and IT strategy.

Job Functions:

  • Defining project initiation documents.
  • Liaising with the various stake holders to capture the business requirements to develop functional and technical design documentations;
  • Develop project program and WBS to monitor & control the project progress while executions;
  • Managing multiple stakeholders, project team members and subject matter experts;
  • Managing project risks including the development of contingency plans;
  • Monitoring overall progress, initiating corrective action where necessary and reviewing all program outputs before submission to Key Stakeholders;
  • Coordinate the business requirement of enhancements existing and proposed systems;
  • Coordinate all systems testing, deployments, releases, upgrades and training activities.
May 2013Nov 2015

Automation and Products Coordinator

Qatar Airways - Doha

New Airport Start up – Hamad International Airport, Doha 27th May 2014

  • Prepared trial plans, trial scripts and post-trial reports. Tracking and managing the rectification of issues identified through the ORAT process. Coordinated the generation of SOPs between the various operational stakeholders.
  • Testing of all systems and facilities, policies and procedures, simulating real operational conditions, this allows for a comprehensive analysis of potential problems.
  • Involved the integration of all airport stakeholders (handling agents, airlines, government authorities and agencies, service providers, vendors, etc.) in the preparation for airport readiness process.
  • Ensuring smooth, trouble-free start of operations for the airline facility from its inception to the new facility right up to launch, guaranteeing a superlative customer and staff experience.
Dec 2011May 2013

Senior Airport Service Agent

Qatar Airways - Doha

Amadeus Altéa Implementation Hub & Outstation:

  • Trained teams in Altéa Customer Management and Flight Management, at the HUB and outstation.
  • Designed new training courses, defined and configured tentative local operating procedures.
  • Ensured that the course material is presented in an organized and effective matter. This includes establishing the course criteria, developing a draft course, validating the course design and implementing the course.
  • Develop an outline framework for the design of the course based on a review of the training need, learning environment and organizational expectations.
  • Maintain internal and external relationships with departments responsible for defining the set-up.
  • Problem solving - Identified and prioritized critical issues and root causes.
  • Detect dysfunction, improvement opportunities and best practice within the project structure.
Dec 2006Dec 2011

Airport Service Agent

Qatar Airways - Doha
  • To supervise job functions such as documentations/profiling/visa are monitored to avoid mishandling of passengers and ensure that a safe environment exists and safe work habits are implemented.
  • Swift decisions making with regards to short connections of flights and ensuring smooth transfers of misconnected passengers.
  • Coordinating gate functions.
  • Ramp - Coordinating with ground handling personals and ensuring that all processes are as per company policies and procedures – loading and offloading of cargo/baggage and seating issues.


Aug 2005Nov 2006

Marketing Executive

4004 Incorporated (Steve and Barry’s University Sportswear)
  • Handled communication of corporate messages under the guidance of the Manager.
  • Wrote articles for the company magazines, assisted in the organization of press briefings/conferences and photo shoots.
  • Dealt with media inquires quickly and efficiently before deadline.
  • Dealt effectively with negative media coverage.
  • Responsible for completion of daily press reviews and summary.
  • Kept the press up-to date with all the company’s new accomplishments.
  • Managed a team of 5.
May 2004Aug 2005

Executive Associate

Airline Financial Support Service A. F.S
  • Worked for Thomas Cook (UK) which was affiliated with AFS.
  • Processed passenger invoices.
  • Worked on CRS system: Amadeus, Worldspan and Saber.
  • Carried out ticket Audit checks for both charter and scheduled flight tickets.
  • Managed a team of 15.


Feb 2016

ITIL Overview Foundation

Online Course
  • Overview of Strategy/Design/Transition/Operation Service Lifecycle
  • Certification Number: UC- RO9V2T1Z
Nov 2014

CAPM (Certified Associate in Project Management)


CAPM Number: 1765738

Jul 2014Aug 2014

Advanced Project Management

Madras Management Training Institute

Mar 2004Sep 2004

IATA/UFTAA Foundation & EBT Course

Training and Development Institute, Canada

Mar 2001Mar 2004

Bachelor of Science

St. Xavier's College

Mar 1999Feb 2001

Higher Secondary Education in Science

Dr. Antonio da Silva Technical High School & Junior College, India


Professional attributes
  • Strong verbal and written communication skills.
  • Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Word.
  • Full systems development lifecycle experience from requirements gathering through design, testing and deployment.
Personal attributes
  • Comfortable working on numerous, smaller size pieces of work.
  • Ability to operate under pressure and deliver to demanding deadlines.
  • Able to self start own improvement initiatives.
  • Good team player.
  • Capable of working under limited supervision.
  • Motivating project  teams to own and complete tasks assigned to them.
  • Conflict management and prioritization skills.
Project Management attributes
  • Good track record of managing complex multi-functional projects in various environments.
  • Comprehensive understanding of project management methodologies.
  • Experience of working with sponsors, stakeholders, and solution providers.
  • Producing and delivering project documentation, e.g. user manuals and support.
  • Accurately identifying a clients key requirements.
  • Managing and supporting the testing and implementation of business initiatives.



  • Marital Status                          Married
  • Date of Birth                            August 26th, 1983
  • Language Proficiency            English, Hindi, Marathi.


Area of expertise

Change management

Project planning

Risk management

Process improvement


Managing project quality

Personal Skill

Solution orientated

Relationship building

Detail orientated

Decision making


Attention to detail

Confident Flexible & adaptable

Positive attitude